Hi Everyone!
I have been using Avast for years and it has been running great. All of the sudden this week it stopped updating my virus definitions automatically. So I tried to do it manually but that didn’t work either. I turned off my firewall, made sure the connection was direct and not proxy, but it still says “cannot connect to server.”
Any ideas?
have you tried avast repair and reboot ?
For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
The “cannot connect to server” error is most frequently firewall blocking the avast update.
What is your operating system and firewall ?
Does it allow avast.setup internet access ?
Yes, I have already tried a repair of Avast. I removed it and reinstalled it, but it still didn’t work.
I also tried a manual update, but it is still getting blocked. Nothing from my firewall pops up. I have had the firewall disabled for some time now. I am using Windows Vista with no firewall. I have Windows Security/Windows Firewall turned off.
Any other ideas?
When I tried to repair Avast this is what the debug report said:
20.04.201220:25:22general:Started: 20.04.2012, 20:25:22
20.04.201220:25:22general:Operation set to INST_OP_UNKNOWN
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:22internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
20.04.201220:25:22general:Running SETUP_AIS-592 (1426)
20.04.201220:25:22system:Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
20.04.201220:25:22system:Memory: 44% load. Phys:1166876/2086596K free, Page:3266388/4194303K free, Virt:2017196/2097024K free
20.04.201220:25:22system:Computer WinName: JASON-LAPTOP
20.04.201220:25:22system:Windows Net User: Jason-Laptop\Jason
20.04.201220:25:22general:Cmdline: /uninstwiz
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:22registry:Deleted registry: Software\AVAST Software\Avast\UpdateReady
20.04.201220:25:22system:Using temp: C:\Users\Jason\AppData\Local\Temp_asw_aisI.tm~a04680 (82151M free)
20.04.201220:25:22general:SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20.04.201220:25:22general:DldSrc set to inet
20.04.201220:25:22internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
20.04.201220:25:22system:Computer DnsName: Jason-Laptop
20.04.201220:25:22system:Computer Ip Addr: 10.0.1.5
20.04.201220:25:22system:Setup GUI DLL not found at location: C:\Users\Jason\AppData\Local\Temp_asw_aisI.tm~a04680\SetupGUI.dll
20.04.201220:25:22system:Setup GUI has been successfuly loaded from EXE.
20.04.201220:25:22system:Installed in: C:\Program Files\AVAST Software\Avast (82151M free)
20.04.201220:25:22general:LoadState: Edition=1
20.04.201220:25:22internet:SYNCER: Type: no proxy
20.04.201220:25:22internet:SYNCER: Auth: no authentication
20.04.201220:25:22package:Part prg_ais-592 is installed
20.04.201220:25:22package:Part vps_win32-12041800 is installed
20.04.201220:25:22package:Part setup_ais-592 is installed
20.04.201220:25:22package:Part jrog-a7 is installed
20.04.201220:25:22package:Part jrog2-4a5 is installed
20.04.201220:25:22general:Old version: 592 (1426)
20.04.201220:25:25file:SetExistingFilesBitmap: 991->446->445
20.04.201220:25:25general:GUID: af6e7759-5e53-4506-a756-2ddb7684405e
20.04.201220:25:25general:Server definition(s) loaded for ‘main’: 253 (maintenance:0)
20.04.201220:25:25general:SelectCurrent: selected server ‘Download988 AVAST5 Server’ from ‘main’
20.04.201220:25:25internet:SYNCER: Type: no proxy
20.04.201220:25:25internet:SYNCER: Auth: no authentication
20.04.201220:25:34general:Operation set to INST_OP_REPAIR
20.04.201220:25:34general:Entered SetupProcessAIS::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessWin32::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcess::Do( INST_OP_REPAIR )
20.04.201220:25:34general:Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.04.201220:25:34general:Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.04.201220:25:34general:Entering:UpdateInstallPackages
20.04.201220:25:35general:progress dialog start
20.04.201220:25:35package:LoadPartInfo: jrog = jrog-a7 returned 00000000
20.04.201220:25:35package:LoadPartInfo: jrog2 = jrog2-4a6 returned 00000000
20.04.201220:25:35package:LoadPartInfo: program = prg_ais-592 returned 00000000
20.04.201220:25:35package:LoadPartInfo: setup = setup_ais-592 returned 00000000
20.04.201220:25:35package:LoadPartInfo: vps = vps_win32-12041802 returned 00000000
20.04.201220:25:35package:FilterOutExistingFiles: 446 & 445 = 1
20.04.201220:25:35package:IsFullOkay: vps_32-79b.vpx - not okay (doesn’t exist)
20.04.201220:25:36package:SetDownloadBits: vps_32 setting 92 diffs to process
20.04.201220:25:36package:IsFullOkay: vps_win32-7af.vpx - not okay (doesn’t exist)
20.04.201220:25:37package:SetDownloadBits: vps_win32 setting 92 diffs to process
20.04.201220:25:37package:IsFullOkay: jrog2-4a5.vpx - not okay (doesn’t exist)
20.04.201220:25:37package:SetDownloadBits: jrog2 setting 85 diffs to process
20.04.201220:25:37package:ArePartsInstallable: 0
20.04.201220:25:37package:Error processing packages. 0x20000011
Does anyone know what all the errors on the Debug report mean or how to fix them?
Try this…
Download and run: http://files.avast.com/iavs5x/vpsupd.exe
"Try this…
Download and run: http://files.avast.com/iavs5x/vpsupd.exe"
Thank You! That worked. However, I just did a TrojanHunter scan and it found this:
Found trojan file: C:\Users\Jason\Desktop\USB\avast_home_setup(2).exe (Genome.2160)
Found trojan file: C:\Users\Jason\Desktop\USB\avast_home_setup.exe (Genome.2160)
Found trojan file: C:\Users\Jason\Downloads\avast_home_setup.exe (Genome.2160)
What should I do?
false Positive
and i would replace Trojanhunter with malwarebytes
“and i would replace Trojanhunter with malwarebytes”
Thank You! I replaced TH with MB and it found 6 things that TH didn’t!
I really appreciate all the help from everyone. What a great site and a great product!
go to any malware removal forum on the net…you will see that the first tool they try is Malwarebytes
and remember to always update before you quick scan as they release 5-10 updates a day
Thank you! What would you recommend for a free firewall? There is quite a list on the forum thread here that says “links to almost everything”
You’re welcome.
this is my favorite since it is almost fully automatic http://filehippo.com/download_outpost_firewall/
there are newer version of it…a suite that i have never tried
this is my favorite since it is almost fully automatic http://filehippo.com/download_outpost_firewall/
there are newer version of it…a suite that i have never tried
Thank You, Works great!