I downloaded the FULL PAID FOR version of Avast and have found only that the program doesn’t work. I didn’t pay 70 bucks for something that won’t get rid of my virus.
I couldn’t use the program itself because my comp keeps telling me it doesn’t recognize or cannot use the .exe file extension. IDK what to do.
you will need to provide us with more information cookies_n_creeme
then we can see if you followed the correct procedure to install and run the paid product
please start by telling us with which product you purchased - was it avast!Pro or avast!Internet security
explain what you did and what was returned to screen with each of yr actions as far as you can remember
did you purchase the product from avast website?
have you registered the product? and have you been sent a license key to register it as a paid product?
what procedure did you follow to do this?
The paid products certainly do work. There is not a problem there.
But lets find out where the problem is in this case.
You’ve purchased a product that protects not clean by itself.
Sometimes, avast need a clean computer to be installed (as a lot of other antivirus. If the computer is infected, the antivirus installation could be blocked).
Since it appears that your computer may be infected, please try to download the free version of malwarebytes antimalware (MBAM) from the link below. Once installed, update it and then run a quick scan. Post the MBAM log here in this thread.