So today we finally get a response on the ticket:
From: Avast for Business - Support [mailto:support@avastforbusiness.zendesk.com]
Sent: Monday, December 05, 2016 1:38 PM
To: James Newton
Subject: [Avast for Business] Re: Chat with James Newton
##- Please type your reply above this line -##
Your request (113089) has been updated. To add additional comments, reply to this email.
Mike Hathaway (Avast for Business)
Dec 5, 16:37 EST
Please find attached a copy of your license file. This is all that is needed to install your product.
I’m not sure what account you’re seeking to access, as their isnt a my.avast.com account created under the email address tw@ (our domain) .com
Please visit https://www.avast.com/faq.php?article=AVKB1#articleContent for installation assistance if needed.
Attachment(s)
Avast Internet Security - 5 users, 1 year.avastlic
To which I have responded:
On November the 15th you said:
2nd account is Customer # (our customer number) under tw@ (our domain) .com which has Avast Internet Security - 5 users, 1 year and expires 3-14-17
On November the 18th, you said:
I have combined the licenses into a single Internet Security 6 user license. The new expiration date would be 8-30-2017. License is under tw@ (our domain) .com.
Today you say:
I'm not sure what account you're seeking to access, as their isnt a my.avast.com account created under the email address tw@ (our domain) .com
Is there an account or isn’t there? If we have licenses (which we appear to have and I’ve already installed them) then how is it possible for you to say “there isn’t an account”?
:o
