Hey all, i need some help please. since installing avast on my computer, i am now not able to access my hotmail. when i open up hotmail, the screen just goes blank and tells me that it is done, also the icon on the top right stops working aswell. i am able to access everything else except hotmail. please help. have important info i need in there
If so, why don’t you just disable avast! protection and get it.
After that, please insert the line
Log=20
to file C:\Program Files\ALWIL Software\Avast4\Data\avast4.ini under [MailScanner] for detailed logging.
Then send one mail (or retrive mail if incoming mail is the problem), which will generate the log file. After that, post the last lines of the log file C:\Program Files\ALWIL Software\Avast4\Data\log\aswMaiSv.log. Thanks.
I use avast! for so long and I never had problems accessing Hotmail through web access, nor through my Outlook Express. It works just fine.
Try disabling Web shield, reopen IE and then see what happens.
What firewall do you have?
There were occasions where I believe this was happening with Zone Alarm Pro with the Privacy setting at High.
Yes David you’re right… and he didn’t give us any single info regarding his computer or security software installed and running… also, privacy issues with Zone Alarm Pro and avast! are discussed many times already. And, even when you are in the middle of avast! installation, it alarms you if you have ZoneAlarm installed to turn off the web shield or take some additional steps to avoid this kind of problem… and even if that sounded kinda complicated for a new user, I’m sure SEARCH feature in this forum would give hundreds of hits on this topic…
But, as always, we can just guess right now… till he gets back and give us some info