Avast is stopping internet access. I’m using Windows 11 on new laptop. Turning off web shield didn’t work. Tried trouble shooting various things but has not resolved the issue. Should I uninstall and re install (risk no internet = no protection).
First, I’m an Avast user and not an Avast Team member.
Can you be a little more detailed in how “Avast stopping internet access” ?
e.g. are you getting an Avast alert or error message and if so what (a screenshot may help).
What have you tried ?
What Avast program/s and version number are you using ?
Thanks for your reply David.
Avast premium subscription
Program version 25.5.1014a (build 25.5.10141.726)
A couple of websites have loaded: a news page (once) & my email provider (once) but attachments or links won’t load. I got home page of my bank to load but can’t log in.
Checked Avast set to home & private
I’ve turned off web shield & tried to load website but no good.
Compared Avast & internet set up with someone who shares the Avast sub & also uses Dell laptop.
Tried Avast trouble shooting options
Used FireFox Edge & Avast browsers
Error message examples:
Edge error message: connection for this site [pCloud]
is not secure.
ERR SSL PROTOCOL ERROR
An error occurred during a connection to pCloud. SSL received a record with an incorrect Message Authentication Code.
Error code: SSL ERROR BAD MAC READ
You’re welcome.
Re logging in - Are you using any form of VPN as this can also get in the way of a website loading ?
Essentially it prevents security checking.
I don’t know if this isn’t proving my comment above the quote. Avasts Web Shield acts as a man in the middle to check the security of a site. Now since you have disabled Avast and it still happens would tend to confirm a problem with the site or other function VPN, etc)
Check out this search I did on the problem connection ‘ERR SSL PROTOCOL ERROR’ error.
Same website works fine on my old laptop plus another that are on same Avast sub. It’s not a pCloud issue or my bank email account or news sites. They all worked until I removed the free McAfee trial & installed Avast.
I suspect there ‘may’ be some remnants of McAfee trial remaining.
I don’t know if they have a clean uninstall tool (avast does) to ensure there are no remnants left.
So I did a search on How to remove remnants of McAfee
Not sure if that will help.
Bit the bullet & uninstalled Avast & re installed it. Now websites load& I can access my email pCloud etc.
I ran the MCPR tool as Avast was set to passive mode, said another anti virus was operating. I didn’t see this notification the first time.
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Good news.
Looks like the McAfee removal tool did its job.