After installing Avast, I am not able to access my email server using Outlook Express unless I terminate the Internet Mail Scanner. The email server I connect to via my ISP uses 110 for a POP3 port and 587 for the SMTP port. When the Internet Mail Scanner is active I get the following error:
“The server responded with an error. Account: ‘mail.comcast.net’, Server: ‘mail.comcast.net’, Protocol: POP3, Server Response: ‘-ERR Cannot connect to POP server 76.96.30.119 (76.96.30.119:110), connect error 10061’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90”
I am not sure where the 76.9.30.119:110 address comes from. It certainly isn’t the dot address of my ISP connection. Can any of this be configured so that Avast can scan my outlook email using the Internet Mail scanner?
Your isp may have its email servers at a different IP address this one is for ISPrime, Inc. the 110 is the POP3 port number, signified by the : at the end of the IP address, though that doesn’t have any connection to the problem.
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
What is your firewall ?
Does it allow ashMaiSv.exe internet access ?
If it does delete the entry for it, reconnect to the internet and check for email, this will force the firewall to ask permission again.
76.96.30.119:110 is the comcast email server, pop.emeryville.ca.mail.comcast.net, port 110. Is your email server using SSL/TLS? 587 is a standard email port for SMTP SSL; 110 is reserved by IANA for POP unencrypted email; 995 is normally used for POP SSL email. If you would like to scan encrypted email with Avast!, you will need to use the third party progams Stunnel and OpenSSL. See the thread at http://forum.avast.com/index.php?topic=42001.0 and post here for additional information.
Yes, Kaspersky IS 2009. I used the Kaspersky removal tool (from the Kaspersky website) and followed that up with a reg cleaner (RegSupremePro) to completely remove Kaspersky from my PC; this process is also how the Kaspersky help forum recommend removing Kaspersky IS. BTW, I could connect to the email server with Kaspersky.
Comodo Firewall Pro is the firewall I installed after removing Kaspersky. Comodo isn’t set up to block any of the Avast files. At least when it has questioned access I have selected allow and then added the files to my safe file list.
It was the Comcast tech support folks that questioned where the 76.96.30.119 dot address came from. They told me that the dot address needed to be changed as it wasn’t the correct address of the mail server. However, when I look in Outlook Express the account settings use the same address as my incoming mail server and there isn’t a provision to change the dot address. It was at this point that I terminated the Internet Mail scanner and was able to connect to the mail server.
sded, I am not sure why the Comcast support folks would say that the dot address is incorrect unless they are expecting me to connect closer to my location (Houston, TX).
I am pretty green at these type of configuration issues, are you telling me I need 3rd party software because Comcast’s email is encrypted before I can get Avast Internet Mail scanner to work? That’s not a problem in iteself I just want to make sure I understand.
I don’t use Comcast, but port 587 (and 465) is used for encrypted SSL email SMTP. Port 110 shouldn’t be used with SSL, but Comcast can actually do whatever they please. Ask them if their email is using SSL on port 110-or do your setup instructions say to check the SSL box in Outlook Express? This would explain the symptoms you see, at least. And I haven’t a clue why they don’t like that particular Comcast email server for you, but indeed they may be giving you a closer one, load leveling, or ??? I just did a reverse DNS to get the name associated with that IP. But if it is encrypted, the references show how to set things up, and there are a lot of Avast! users doing it with no problems. And they are here to help.
The connection error tells us SSL is not being used. The server and port are just fine for Comcast - I am am Comcast customer too and those settings work just fine for me. The connection works just fine with the Internet Mail provider terminated - this is probably key.
It seems that the issue may well be your firewall - which one do you use? Please take a look again at the comments from David on this above.
Perhaps I should explain that when the Internet Mail scanner is active it makes the connection on behalf of your mail client so it is essential that your firewall allows it (ashMaiSv.exe) to access the Internet.
Well, I am new at these type of configuration issues. That said, problem solved. I went into Comodo and from the firewall tab selected define a new trusted application. I browsed and found ashMaiSv.exe and added that to the trusted applications. Walla, I can not start the Internet Mail scanner and Outlook Express connects to the email server.
Wow, many thanks to all that responded to my post for help!
I must say that this is one very helpful forum and now I am going to happily allow Avast to protect my machine.
Hello - I just installed the avast Home version and now my Outlook Express will not work with MY Comcast acct similar to this problem.
I have Windows XP Pro, a 3 yr old computer with adequate specs. The Outlook Express error message I got was similar to that of Crabcakes here - " The connection to the server has failed. Account: ‘Comcast Online’, Server: ‘127.0.0.1’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E "
I tried disabling the avast Internet Mail service but that did not help. I tried disabling all of the avast services but that did not help.
When I first started my computer after installing avast there were about 20 files that it said were infected and those files were put into a ‘chest’ - some of these looked like ordinary files used by common programs to communicate with an outside server. None of those looked like they were associated with Outlook Express, but I went ahead and restored those files and nothing improved.
After reading this thread in the forum, I enabled the program ashMaiSv.exe in Windows Firewall but that did not help with my email either.
I have tried disabling each of the avast services and disabling Windows Firewall, but that did not help either.
I am pretty frustrated by this problem, and am tempted to just uninstall avast but am afraid that whatever got ‘broke’ by the installation will not be fixed by uninstalling.
No, your error message has only the vaguest similarity to that of Crabcakes.
There is no Comcast server that has a name or an address 127.0.0.1.
Did you make some changes to Outlook Express after you installed avast (if so why?)? If you did not then it appears you had/have some other filtering software that had altered the settings of your Outlook Express - can you recall what it was?
Well, it was similar in that it was from Outlook Express and involved Comcast, and that the email would not work … I am not a computer expert
I made no change to the Outlook Express at all. It has worked fine until now.
In the past I had used Macafee AV and security program, but it had some problems and I had disabled it a while ago, and uninstalled it earlier today before installing the avast download.
I discovered since my post that I can send email OK, just cannot download it (but you might already know that)
