Can't access phone after hard factory reset

Avast Mobile Security Avast Mobile Security for Android
1

I upgraded my phone and wanted to give my Huawei P9 model EVA-L09 to a friend. I carried out a hard factory reset as I didn’t want my data or programs accessible to any one else. Now on booting the PIN to unlock the device pops up but it doesn’t accept my PIN. Then I investigated and saw that by logging on to my Avast account I could reset the PIN. But when I select my phone on the devices page it says WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE EVA-L09 IS CURRENTLY NOT AVAILABLE.

Now I am stuck with an unusable phone!

PS. I tried dialing the helpline number 0800 007 394 and this connects me to AVG virus help not Avast!

2

As you’ve factory reset the phone you’ll need the original pin set from the factory, try 1234 or 0000, if that doesn’t work maybe ask a local phone retailer/shop.

Avast own AVG so it’s one in the same :slight_smile: