Can't backup Call, SMS and "command timed out"

system · 2015-05-26T18:36:17.000Z

Hi,
I have Samsung Galaxy 4 (Android jelly-bean-4.2), connected to WiFi network/or mobile internet. I’ve noticed that I can’t perform backup Call and SMS. In addition can’t change setting on my Avast application using Avast Web Side. Auto-backup works fine. What is the reason of the issue? If it is a bug, is there any plan to fix not working functions?
Best Regards,
Filavander

system · 2015-05-26T21:14:12.000Z

lambach.lasombra post:1:

Hi,
I have Samsung Galaxy 4 (Android jelly-bean-4.2), connected to WiFi network/or mobile internet. I’ve noticed that I can’t perform backup Call and SMS. In addition can’t change setting on my Avast application using Avast Web Side. Auto-backup works fine. What is the reason of the issue? If it is a bug, is there any plan to fix not working functions?
Best Regards,
Filavander

Same problem with me also

miraDi · 2015-05-27T11:35:37.000Z

Hello guys,

you are right, this is a bug. Problem is in cooperation of Avast Anti Theft and Avast Backup applications.
Issue should be solved by Avast Anti Theft update later this week.

Thanks for pointing this out.

Avast Account Team

Announcements