can't click "Apply" after scan

[system]

Hi,
When I run the scan (Avast Free) I’m getting a message at the end that tells me 6 files can’t be scanned. When it says "Select the required action for each result and click ‘Apply’‘’ I have tried to click on “Apply” but nothing happens. Anybody know what’s wrong here?

[system]

Hi reoc,

What is the setting at the bottom right of the window?

It is not necessary to move to the chest/delte etc. as they are files that cannot be scanned:

@DavidR post:2

Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn’t know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can’t be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

If you can give some examples of those file names, the locations and reason given why it can’t be scanned might help us further ?

The unable to scan list is only available during that Simple User Interface (SUI) on-demand scan session, once you clocs that window and the SUI, it is discarded in the Home version.

-Scott-

[DavidR]

@ reoc
If you can give us some common examples of those file names, the locations and reason why they can’t be scanned and we will see if we can’t put your mind further at rest ?

[system]

Hi,

An example is today when I used the “Removable media scan.” (I had my newly formatted external drive plugged in) After it finished it read “Scan complete. SOME FILES COULD NOT BE SCANNED.” When I clicked “SHOW RESULTS” it showed that the file name was “*BOOTE:” and the Status read “Error: The parameter is incorrect (87)”. At the bottom of the screen, where it says “Apply this action for all:” I can switch between all the options. However, I cannot press the “Apply” button. The only button I can press is “Close”.

[system]

well there’s nothing to apply ;D

[system]

I have a similar issue to reoc’s, except in my case Avast! actually flags two instances of virus found amounts the six items it lists.
I cannot highlight the items, and I therefore cannot action them.

For details, see: [url=http://forum.avast.com/index.php?topic=55354.0] Scan Results: Select the required action for each result and click “Apply”.