We have a fairly new HP computer (couple of weeks old). It runs vista home premium. It came with Norton internet protection software version 2007. I had some trouble uninstalling it but finally realized I needed the uninstall utility from Norton then it seemed to uninstall fine. I installed Avast but can’t connect to the internet unless I use the services utility to shut down the web scanner portion of Avast. Even then I can’t download my email. Would probably have to shut down the email scanner also but didn’t check. I tried using the avast uninstall utility to uninstall and reinstall but no luck. I did install it the last time by right clicking and selecting run as admin. I do have a internet filter installed called net mop and of course HP software that came with the computer. Any idea what might be the problem?
Ok here is a bit more info. 4 services from Avast are running. Antivirus, mail scanner, web scanner, and control service. When the computer first starts and everything is loading I can sign into my web filter (needs internet to check loggin) but after Avast loads I can no longer access the internet unless the web scanner is turned off. Nothing accesses the internet not even the anti-virus itself. Its like its turning the internet off. When it first loads the icon in the system stray shows I have internet access but when I try to access a page it says the web page is found but never loads. At that point the network icon in the system tray goes to local only access. When I turn off the web scanner I can access the internet but the icon still says local only access. I am on a wildblue satellite with a linksys network everywhere router. It is probably not related but recently Norton’s live update stopped working on both computers so I’ve been doing manual updates.
Thanks
Forgot to add that net mop does not require a proxy
I don’t know how netmop could ‘filter’ anything without the use of a local or internet proxy, which acts as an intermediary between the Internet and your Browser in much the same way as the web shield.
4) How does the filtering work?
In short, the Netmop software installs on your computer, which monitors all website requests on your computer, and checks each one with our filtering servers to see if the website is on our list of blocked sites. If the site is on our list, your website request is denied. If the site is not on our list, your request is allowed to be sent out to the Internet for normal processing.
Unfortunately, their short answer about how it filters doesn’t provide any detail on how it achieves this, to monitor all requests it must intercept and to do this it really has to have some sort of proxy. So I can’t offer any suggestion when I don’t know how it works, sorry I’m in the dark.
9) Will users be able to play multi-player games or use ICQ?
Yes. Internet connections that do not use a browser, such as multi-player games or ICQ, [b]are not routed through our servers[/b]. This means you may have safe web access and still enjoy other online activities.
The bits I highlighted are relevant as it implies requests are routed through their servers.
You didn’t answer the questions about firewall and permissions ?
What browser are you using ?
Check its connection settings and see if there is a proxy set, if IE, Tools, Internet Options, Connections, Settings button.
@ Oldman
alforddm removed Norton and supposedly used the removal tool, but the live update may still be left behind.
Yep I used the norton removal tool and it is no longer listed in the program list. This morning I noticed there is something still in services from norton called Symantec core LC (but it isn’t started) and there are some norton registry entries still there.
I am currently just using the wildows fire wall and have given avast permisions.
I’m using IE 7.0. I payed better attention to the order things load in the system tray this morning and it seems it is something loading after both Avast and Netmop because there is a short period of time I can access the internet before it shuts down after both these are loaded and I’ve logged into netmop. Is there anyway to look at what services are loading one at a time so that I can isolate what might be causing this?
I turned the web shield off so I could talk to you guys and then tried to turn it back on to check to see of a program would get through (world of warcraft) now web shield says “waiting for a subsystem to start”.
Also, what exacly does the web Shield do and is it hurting to leave it off?
You use netmop to filter content the web shield filters http traffic for infection and if found traps it before it gets on your system. So it is a very valuable tool as prevention is better than cure, as it is harder to deal with a virus on your system.
I don’t know if this is what you used to ensure Norton was gone, a removal tool that can remove the remnants of a number of different Norton Programs: Removing your Norton program using SymNRT
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:52:37 AM, on 9/2/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
You can fix this.
O9 - Extra button: (no name) - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - (no file)
This would suggest that there are remnants of Symantec on your system (you should probably fix this so that it doesn’t run).
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
It is the filter that is causing the problems. I uninstalled it to check and poof everything is magically fixed. I contacted Netmop and let them know the problem and they said they would have the tech support people look at it when they get in Tuesday. I really hope they can get it fixed because until know I’ve been happy with the filter.
The netmop filter actually looks exactly like the centipedenetworks filter posted below. The only difference is the name on the loggin screen. I wonder if one is more up to date then the other?
If they told us how the netmop worked, and because of what they say (in the FAQs I posted) about requests going through their servers, a redirect/proxy of some sort must be at work.
If they would give some more detail then perhaps we could see how the two might live together.
There are any number of products that use proxies and we have been able to co-ordinate them with avast, but they seem to be very reluctant to part with this information.
Rather than ask them about a work around, ask them if netmop uses a proxy and if so what is it ?
There are other parental control applications some free like, Naomi Parental Control software (freeware) http://www.radiance.m6.net/, that don’t have any problem with avast.
No the quote was from the http://www.centipedenetworks.com/ web site. I have a feeling the netmop is a clone of some sort from them.
I believe what is meant is that the problem only exists between filterpak (both netmop and the centipedenetworks filter use this) and avast in widows vista. Don’t know why they call it a suit.
I think for the time being I’m going to try that k9 web protection.