Can't connect to update server

Avast Free Antivirus / Premium Security
1

For some reason avast can’t update anymore. When I start my computer a red box shows on the lower right saying that it couldn’t update. When I open the interface and go to ‘update engine and definitions’ and click on the ‘update’ button it says ‘cannot connect to the server’ After maybe a minute an error similar to ‘Failed to sign on to download800.avast.com’ (I don’t have avast installed in English so I don’t know the exact English error message).

I already tried to uninstall avast, restart, run the uninstall utility, restart, run ccleaner, download and install avast again, but that doesn’t didn’t solve anything…

Anything else that I can do to make avast work again?

2

Try: Direct Connection (No Proxy)
Solved…??

3

Thanks, but it doesn’t seem to make any difference…

4

Repair avast:

  1. Control Panel - Add/Remove programs - avast!
  2. Scroll down and click on ‘Repair’.
  3. Follow instructions.
    Solved…??
5

No, still nothing. This is a part of the logfile of the repair (not certain if it’s usefull):

06.10.2011 23:10:33 internet: HttpGetWinsock(http://download828.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:33 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:33 general: InvalidateCurrent: invalidated server ‘Download828 AVAST5 Server’ from ‘main’
06.10.2011 23:10:33 general: SelectCurrent: selected server ‘Download749 AVAST5 Server’ from ‘main’
06.10.2011 23:10:33 internet: SYNCER: Type: no proxy
06.10.2011 23:10:33 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:33 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 1
06.10.2011 23:10:33 internet: HttpGetWinsock(http://download749.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:33 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:33 general: InvalidateCurrent: invalidated server ‘Download749 AVAST5 Server’ from ‘main’
06.10.2011 23:10:33 general: SelectCurrent: selected server ‘Download352 AVAST5 Server’ from ‘main’
06.10.2011 23:10:33 internet: SYNCER: Type: no proxy
06.10.2011 23:10:33 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:33 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 2
06.10.2011 23:10:35 internet: HttpGetWinsock(http://download352.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:35 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:35 general: InvalidateCurrent: invalidated server ‘Download352 AVAST5 Server’ from ‘main’
06.10.2011 23:10:35 general: SelectCurrent: selected server ‘Download325 AVAST5 Server’ from ‘main’
06.10.2011 23:10:35 internet: SYNCER: Type: no proxy
06.10.2011 23:10:35 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:35 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 3
06.10.2011 23:10:37 internet: HttpGetWinsock(http://download325.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:37 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:37 general: InvalidateCurrent: invalidated server ‘Download325 AVAST5 Server’ from ‘main’
06.10.2011 23:10:37 general: SelectCurrent: selected server ‘Download750 AVAST5 Server’ from ‘main’
06.10.2011 23:10:37 internet: SYNCER: Type: no proxy
06.10.2011 23:10:37 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:37 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 4
06.10.2011 23:10:39 internet: HttpGetWinsock(http://download750.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:39 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:39 general: InvalidateCurrent: invalidated server ‘Download750 AVAST5 Server’ from ‘main’
06.10.2011 23:10:39 general: SelectCurrent: selected server ‘Download337 AVAST5 Server’ from ‘main’
06.10.2011 23:10:39 internet: SYNCER: Type: no proxy
06.10.2011 23:10:39 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:39 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 5
06.10.2011 23:10:41 internet: HttpGetWinsock(http://download337.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:41 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:41 general: InvalidateCurrent: invalidated server ‘Download337 AVAST5 Server’ from ‘main’
06.10.2011 23:10:41 general: SelectCurrent: selected server ‘Download802 AVAST5 Server’ from ‘main’
06.10.2011 23:10:41 internet: SYNCER: Type: no proxy
06.10.2011 23:10:41 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:41 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 6
06.10.2011 23:10:43 internet: HttpGetWinsock(http://download802.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:43 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:43 general: InvalidateCurrent: invalidated server ‘Download802 AVAST5 Server’ from ‘main’
06.10.2011 23:10:43 general: SelectCurrent: selected server ‘Download351 AVAST5 Server’ from ‘main’
06.10.2011 23:10:43 internet: SYNCER: Type: no proxy
06.10.2011 23:10:43 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:43 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 7
06.10.2011 23:10:45 internet: HttpGetWinsock(http://download351.avast.com/iavs5x/servers.def.vpx)
06.10.2011 23:10:45 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:45 general: InvalidateCurrent: invalidated server ‘Download351 AVAST5 Server’ from ‘main’
06.10.2011 23:10:45 general: SelectCurrent: selected server ‘Download845 AVAST5 Server’ from ‘main’
06.10.2011 23:10:45 internet: SYNCER: Type: no proxy
06.10.2011 23:10:45 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:45 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 8
06.10.2011 23:10:47 internet: HttpGetWinsock(http://174.120.185.170/iavs5x/servers.def.vpx)
06.10.2011 23:10:47 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:47 general: InvalidateCurrent: invalidated server ‘Download845 AVAST5 Server’ from ‘main’
06.10.2011 23:10:47 general: SelectCurrent: selected server ‘Download967 AVAST5 Server’ from ‘main’
06.10.2011 23:10:47 internet: SYNCER: Type: no proxy
06.10.2011 23:10:47 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:47 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 9
06.10.2011 23:10:49 internet: HttpGetWinsock(http://74.86.232.44/iavs5x/servers.def.vpx)
06.10.2011 23:10:49 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
06.10.2011 23:10:49 general: InvalidateCurrent: invalidated server ‘Download967 AVAST5 Server’ from ‘main’
06.10.2011 23:10:49 general: SelectCurrent: selected server ‘Download323 AVAST5 Server’ from ‘main’
06.10.2011 23:10:49 internet: SYNCER: Type: no proxy
06.10.2011 23:10:49 internet: SYNCER: Auth: no authentication
06.10.2011 23:10:49 internet: while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 10
06.10.2011 23:10:51 internet: tried 10 servers to get file ‘servers.def.vpx’, but failed (0x20000004)
06.10.2011 23:10:51 file: servers.def.vpx not changed, 1316779796
06.10.2011 23:10:51 package: Download servers.def, servers.def.vpx failed with error 0x20000004.
06.10.2011 23:10:51 file: servers.def not changed, 1316779796
06.10.2011 23:10:51 package: Tried to download servers.def but failed with error 0x000004C7.

6

It started working again.
No I don’t have a clue on what the problem was.

7

Well, thanks for the feedback anyway. :slight_smile: