Can't Connect to Update Server

kbdavis · 2017-08-26T11:36:59.000Z

I am having some issues connecting to Avast update servers.

I first noticed the problem approx. 8 hours ago. I received a notification that a program update was available, so I went to the update screen and attempted to update. It failed. It states:

Last encountered error: Unknown Error

I thought it was strange, but nevertheless I proceeded to uninstall Avast. I went to Avast’s site to redownload the program and the online download failed as well. So I located the offline installer, and installed Avast successfully at this point - well almost. Now I can’t register my license with Avast that is valid for another year. I can’t even “Log In” to Avast with Facebook.

So basically what I have so far is that it must be Avast’s update server that is down. I found it odd that I was able to navigate to Avast.com, download the installer, but nothing else works.

So as a final test, I proceeded to my other PC (both are on Windows 10) to attempt to update Avast, and I am receiving the same “Unknown Error” when attempting to update. Now at this point I am mostly confident it’s Avast’s server - but not completely because I do not see any complaints on this forum regarding server issues at all.

I am not going to reinstall Avast Pro on my second PC because I am afraid I will have an issue registering the license there as well.

Am I the only one having difficulties updating Avast right now? I just find it bizarre that both PCs refuse to update and no threads about server/update issues.

It’s stuck on

Downloading file: servers.def.vpx

(see attachment)

Eddy · 2017-08-26T11:41:10.000Z

What is the error in the log file ?

kbdavis · 2017-08-26T11:56:53.000Z

What’s the name of the log file? I see 10 files located in C:\ProgramData\AVAST Software\Avast\log that have been modified in the last half hour.

system · 2017-08-27T14:01:47.000Z

та же проблема, не обновляется ни базы ни сама прога

Eddy · 2017-08-27T14:04:26.000Z

rosiadzin this is a ENGLISH forum.

https://forum.avast.com/index.php?board=21.0

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