Can't deactivate the renewal subscrition

Hello,

Does anyone know how to de-activate de renewal subscrition.
Got the order from Cleverbridge but can’t seem to find the option to de-activate it :frowning:

Info like that is found in FAQ section :wink:

Sales: Orders and Renewals - FAQs > https://www.avast.com/faq.php?article=AVKB24#artTitle

Turn off Auto Renewal:
https://www.avast.com/faq.php?article=AVKB24#idt_0100

Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311

You can also look at/change the auto-renewal yourself here: https://www.avast.com/find-order

What about Cleverbridge? I can’t find any information about deactivating auto renewal with that distributor

I should have added that I received no password with my order and the reference number I type in yields no result, just an ‘invalid information’ response

Did you buy from Avast directly or from a reseller…??

directly

Contact support: https://support.avast.com/support/tickets/new