I uploaded the file to be scanned yet I keep getting a pop-up that simply say’s “Oops!”. No reason or anything else… just “Oops!” Then it seems to just sit there spinning its icon like its still trying but nothing more happens. But again Id rather focus on if Avast is creating this, and if so, why it isnt getting cleaned up during uninstallition.
Did you ever get a reply as to whether or not that’s a folder that should be there in the first place? It would seem to me that with all the avast users, someone should be able to look at his folders and provide a definitive “yes” or “no” answer. The one response you got wasn’t looking at the right folder (it was in Windows, vs C:).
If it is in the sandbox then clearing that data should remove it
As to whether it is a part of Avast or not I can not give an answer
A full Avast uninstall using aswClear should remove it
I agree, but as we can read… this didnt happen :(.
Not yet… gotta check with support but for some reason they misunderstood the question and then attached it to a ticket it had NOTHING to do with. Im actually getting MUCH better information from here than the support site >:( I paid for the product from 8) . But youre right, all examples I can find on this file on the net put it in the Windows directory, nothing about it being in the root and then Iv not heard of anyone having this Avast! Sandox directory on their root of C:\ by default either ??? . Nor why ‘aswclear’ wouldnt take care of it. Even tried a second un-installation/re-installation. Also, tried changing the folder Sandbox saves in… nothing worked. Am getting close to just formatting as Iv put a couple things off, due to not knowing why this is happeneing, or if I may be being exploited :-X.
I would love to get with an actual Avast Developer and let them remote me to check it out… I dont think thats gona happen 
. Im gonna try and make time today to call iYogi, but as Iv stated that gets ENTIERLY frustrating :o!!!
Off topic, if you read my thread I put up thanking Avast for Android Avast! and understanding nothing is unhackable, one can imagine that I might be a ‘slight’ target. Im putting out information even honest dev’s take offense to. Im licensed, internatioanly, as a business ‘open source’ support provider; so dont take it as Im some dude against open source projects. Unfortunatly, the code I support doesn’t break down much 8) … just the OS/OE (operating envirmoent) its running on so I aint gett’n rich anytime soon :-[.
How did you decide that rescache.hit is the problem? I had avast crash and it left a sandbox folder with multiple directories on c drive. I couldn’t delete the sandbox folder and the directories contained within after uninstalling avast. You need to be logged on as an administrator and change the ownership and permissions. From what I can tell, the crash caused it and it hasn’t occurred since then.
Hi UserA789,
Rescache,hit has nothing to do with avast as such but with the Windows7 OS. Rescache is part of the MUI and its runtime diagnostics. These are heavily instrumented in the Beta and RC of 2008 R2 but also exist in previous OS’s. MUI is multi lingual user interface. The application exists as a language-neutral core binary, plus resources that can be further broken down into one file per supported language. It is important for Vista/Windows7-style applications to start up properly. Are you a developer? From here you can use WAIK for global deployment for Windows 7 to get around these problems: http://www.microsoft.com/downloads/nl-nl/details.aspx?FamilyID=696dd665-9f76-4177-a811-39c26d3b3b34
polonus
I am not sure there is a problem, yet the Avast! Sandbox folder holding the rescache.hit file seems to point to some sort of problem/exploit happening to Avast. That, or they need to fix the uninstaller and/or ‘aswclear’ file to include removing this file. I tried the admin way, even unlocked the REAL admin account. CANNOT change the permissions for said file.
Im sure that is all true, however this version of the file IS NOT in the windows directory, but a direcotory created by Avast. If you could kindly read the rest of this thread, that would be obvious along with your answer already being looked at as a possibility. Also, I AM NOT runing a RC release. This is a final version of Windows 7, but I dont think that matters as for your answer and it not being appilcable to this one.
Okay…
The Avast Support team hasnt given proper answers either. Iv asked them about the file and all I get is this:
Dear $user$,
You can leve this file and install avast again.
Best Regards
Richard Srank
AVAST Software a.s.
So to reinstate the problem, Iv asked them this and am awaiting the response:
[i]"I would like to remove it so I can have a comepletly clean instalation. That is my stated problem. How can I make this happen? Iv logged in as an administrator and cant delte it, nor change its permissions.
Also, please detail how and why it is created by Avast so I can inform the Avast forum about the resolution."[/i]
Id like to ask others how they would ask support about this problem if Im sounding to confusing.
OFF TOPIC - Also, since Iv been warned for “using a threatening tone very often” on the forum, which I dont understand (if its just using caps in certain instances I will stop trying to make clear what Im asking) and would appreciate being shown which posts (via private message so this thread is not taken off course) these are and I will be more than happy to correct them as I would hate for this to be honestly true.
Additionally, I just received a message complimenting my behavior and patience from another user over this very thread, here is their remarks( which simply echo my own feelings):
“Honestly…I can’t recall ever seeing so many disjointed responses to an original post such as yours in my life. Do people simply not even bother to read what you posted, or are they intentionally trying to throw your post off track? Amazing. Seriously.”
If the user who sent this would like their name up here, please do it yourself. Right now, I feel very attacked for simply not leting things get out of hand, or flamed and fanned into insulting copmments. My only hope is that Im not banned for just asking help in correcint my behaviors that seem against the forum policy. For now, I will be emailing VLK top ask his opinion and point out where Im being abusive in tone.
If you are absolutely desperate to remove a file that windows won’t let you access you could do it from a Linux LiveCD or USB I suppose?
Some micro distro’s (eg Slitaz) are a very small download (30 Mb)
While removing the file is something I consider of great value; I think it needs addressed how and why it got created, and apperntly by Avast! (if not, why it would be in an Avast! directory). This is an Avast related issue that deserves a complete answer.
Also, I prefer not to use Linux distro’s as one can read from a post about my acknowledgement of Avast understadning nothing is unhackable.
Well, I don’t know what you are confused about…it is from Avast!'s sandbox, that seems pretty clear to me.
What fact outside of that are you trying to grasp?
Here’s the OP’s first post:
I had a problem yesterday when Wiondows told me Avast was not running. Uniinstalled, used aswclear from safemode. A directory on root of c:/ was left, entitled "avast! sandbox" with multiple directories. Could not get folder/ file to delete even from safe mode....What is it? Why does it not delete, even with 'aswclear' tool? Can this be addressed?
It clearly states that the folder on the C drive, entitled avast! sanbox remained after a safe mode uninstall using aswclear, and that trying to delete it manually was unsuccessful (and later on he said he thought he boiled down the problem to a particular file in that folder – rescache.hit). You yourself state or imply that the sandbox folder was created by Avast, which means asking for advice on the Avast forum is appropriate. So it quite clear that he’s asking what to do about an Avast-created folder that won’t delete even after Avast is uninstalled using Avast’s own uninstall utility. (But thanks for your post(s) trying to help. Maybe now that the issue is more clear, a solution will be forthcoming quickly.)
I wasn’t suggesting that you install Linux - just download an iso and create a liveCD to boot with. On any modern machine it should load entirely into RAM.
Well, I recognize that he wonders why the uninstall utility fails to clean it. As far as that goes, the “Why” is more or less pointless, the fact is the removal tool failed to remove it (I wonder if he has tried running it twice?), but yeah, the tool not doing a full clean up should probably be looked at.
But he asks;
Thats the part I was confused over, it is from the Avast! sandbox, created by Avast!, and anything inside it is from running something sandboxed.
It probably wont go away easy, do to permissions…you could as mentioned, try a Live CD to remove it but he wont because “nothing is unhackable”, I have no idea what that means either, in relation to using a Live CD. The other option is what was mentioned by Support to him…installing Avast! again will let you get rid of it, as it is an Avast! file, the problem with removing it is that he uninstalled Avast! so no one is left in command of the file, its an orphan.
Okay. So you’re suggesting that the one option available, in lieu of using the Linux Live CD, is to re-install Avast, then run the aswclear uninstall utility afterwards, and see if that removes the now orphaned folder? Does he need to install the same version of Avast that he originally installed, or will the current version do? And are there any particular settings in aswclear that will help to assure that the folder in question will be removed? (And would Revo uninstaller in aggressive mode be an option as well?)
And for possible further clarification:
- Do you have the Avast sandbox folder on the %system% drive that he has on his?
- Have you ever found that that particular folder would not delete after running an uninstall?
- Are you saying that since it’s an Avast generated folder, it’s safe to remove, if at all possible, without harming the OS in any way? So that using a program like File Assassin might work? (if in fact the file he boiled the delete problem down to is actually the file that’s keeping the folder from being able to be deleted) Because I know that File Assassin comes with Malwarebytes, and a lot of folks have Malwarebytes on their systems already.
Thanks.
Yes and No. What I mean is reinstall Avast!..then Avast! should have possession over that file, ideally. Then go into sandbox settings and use the button that flushes the sandbox contents. Then (if you dont want Avast! anymore) remove Avast! normally from Control Panel, and (just as a precaution) run the removal tool in Safe Mode to check if anything is left, and clean it out if it is.
Should not matter.
No, no settings. I guess Revo might be an option here, in lieu of having to re-install and all that. I don’t recommend it for everyday uninstalls of security applications, but it might work to clean up an orphan file, but so might File Assassin and another previously mentioned option.
Thing is the OP does not seem to want to be rid of Avast!..he wants the file gone, then he wants to re-install, but that is most likely not needed. Those files are probably there so things can run sandboxed, because when sandboxed, an application is cut off from parts of the system it might be dependent on, so virtual copies are probably needed in some cases.
you will notice my over abundance of Wiki-banned words like "Most Likely, Probably, etc…thats because I’m going mostly on educated guesswork, because I’m not a dev
These are very relavant things that Im surprised no one has goten out of what Iv posted. Thanks you. (1) No one has came and said they have this folder install on thier machines. (2) No one has confimred that it gets ‘special permissions’ that are not ‘admin’ (as stated even by the “hidden admin” account) changeable even after uninstalltion occurs. (3) If removal of this will cause system instability, then this needs to be stated, so I can not worry about that and just re-install Windows.
The first part is answered above. Secondly; I have tried running it twice… first thing I did actually. To the LiveCD query, why should I have to use something else, other than my original OS, to get rid of it. If I cant, then wouldnt you agree this needs adjustment within Avast development? Logic would dictate it does. Not to mention, Iv had issue with my last DL of the LiveCD, so Id like to just keep it to Windows.
Thanks for getting clarification.
I have already re-installed Avast!. I wouldn’t think of using anything else… yet. That does not lessen this needing attention and fixing. I even tried to get rid of the folder by uninstalling again (along with a third attempt using aswclear)… by trying to change the settings for the ‘Sandbox’ folder; as it specifically states it will delete the orginal if changed… trying to modify its permissions from actual administrtive account.
Nothing has worked successfully, but more over I think this needs attention from the Avast developer team, along with a fix ‘tool’.
Okay, I see what you want now…you don’t really care if this is fixed for you specifically, so much as you want to figure out how it happened (or have the devs figure it out) so it can’t happen to you or anyone else anymore.
I can answer those Qs, though
1: No, but I have the Free version, and I’m assuming you use a paid version of Avast! Plus, I’m cecking from a LUA, it might not even show for me…and I’m currently locked out of my ADMIN account because my friends love to play PC pranks (changed my admin pass ::))
2: Nope…aswsnx privatestorage has been left a couple time, thats the autosandbox, but the removal tool always killed it if normal method failed.
3: Can’t say for certain, sorry. But to the best of my knowledge, everything running sandboxed is a copy, not an original
Thanks. At least the issues and/or possible solutions are much clearer to me now. (The point of reinstalling Avast so it can own that folder, and then using the Sandbox to flush that file is particularly clear, and it wasn’t nearly as clear to me before.) Hopefully, a solution for the OP is right around the corner.
Not true!
Vlk responded to it here. http://forum.avast.com/index.php?topic=95193.msg759750#msg759750
And I mentioned it at reply #24
Like I said, the sandbox crashed which created this condition. It hasn’t happened since. Since then, the devs have increased the stability of the sandbox with each release.
There have been several options given to remove the folders/files. All are good options. I removed it in less than 5 minutes by manually taking ownership of it and changing permissions.
You could always create a support bundle under the maintenance tab and upload it to avast. Instructions on how to upload are given once you create the bundle. Add your support ticket # to it.