Cant delete virus plz help

Viruses and worms
1

I had some prolems lately with viruse so i ran the virus scanner and i deleted all the viruses…one problem. One of the vruses wont delete it says access denied and when i went to try and delete the file from doin a file search it says there isnt a file by that name…the file name is C:\window\system32\navmgrd.exe but like i said it says its not on my comp any help would be much appreciated edit HERE IS MY LOG FROM HIGHJACK THIS

Logfile of HijackThis v1.97.7
Scan saved at 8:12:54 PM, on 6/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\wkssvr.exe
C:\WINDOWS\System32\navmgrd.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
C:\Program Files\MSN\MSNCoreFiles\msn6.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wserv32.exe
C:\Program Files\Xfire\Xfire.exe
C:\Documents and Settings\Vanessa Villanueva\Desktop\eqim.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\tftp.exe
C:\Documents and Settings\Vanessa Villanueva\Local Settings\Temp\Temporary Directory 1 for hijackthis1977.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O4 - HKLM..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 “EPSON Stylus Photo 820 Series” /O6 “USB001” /M “Stylus Photo 820”
O4 - HKLM..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM..\Run: [nwiz] nwiz.exe /install
O4 - HKLM..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM..\Run: [Microsoft Updates] wkssvr.exe
O4 - HKLM..\Run: [Microsoft Update] navmgrd.exe
O4 - HKLM..\Run: [4E512AE4] C:\WINDOWS\System32\pqmibgik.exe
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM..\RunServices: [Microsoft Updates] wkssvr.exe
O4 - HKLM..\RunServices: [Microsoft Update] navmgrd.exe
O4 - HKLM..\RunServices: [213952D9] C:\WINDOWS\System32\pqmibgik.exe
O4 - HKCU..\Run: [MSMSGS] “C:\Program Files\Messenger\msmsgs.exe” /background
O4 - HKCU..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU..\Run: [MoneyAgent] “C:\Program Files\Microsoft Money\System\Money Express.exe”
O4 - HKCU..\Run: [Microsoft Updates] wkssvr.exe
O4 - HKCU..\Run: [Microsoft Update] navmgrd.exe
O4 - Startup: PowerReg Scheduler.exe
O9 - Extra button: Related (HKLM)
O9 - Extra ‘Tools’ menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra ‘Tools’ menuitem: Windows Messenger (HKLM)
O10 - Broken Internet access because of LSP provider ‘xfire_lsp.dll’ missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37812.4383101852
O17 - HKLM\System\CCS\Services\Tcpip..{674DDFA9-1975-476E-8CAA-280975B96F0E}: NameServer = 209.244.0.3 209.244.0.4

2

C:\WINDOWS\System32\navmgrd.exe
O4 - HKLM..\Run: [Microsoft Update] navmgrd.exe
O4 - HKLM..\RunServices: [Microsoft Update] navmgrd.exe
O4 - HKCU..\Run: [Microsoft Update] navmgrd.exe
Did you say its not there?? sure looks like it to me . im no expert but it looks like its come as part of an update .
i would also question why anyone would have these searchbars

O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL

They are usually at the heart of adware/spyware and trojan infection

if you want a professional analysis of your log go to www.lurkhere.com and post it in the forum
good luck

3

You have many Spy/Adware and some (ago/GAO) bots. That means that you at least change all passwords and fix these Entries:

O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O4 - HKLM..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM..\Run: [Microsoft Updates] wkssvr.exe ()
O4 - HKLM..\Run: [Microsoft Update] navmgrd.exe ()
O4 - HKLM..\Run: [4E512AE4] C:\WINDOWS\System32\pqmibgik.exe ()
O4 - HKLM..\RunServices: [Microsoft Updates] wkssvr.exe ()
O4 - HKLM..\RunServices: [Microsoft Update] navmgrd.exe ()
O4 - HKLM..\RunServices: [213952D9] C:\WINDOWS\System32\pqmibgik.exe ()
O4 - HKCU..\Run: [Microsoft Updates] wkssvr.exe
O4 - HKCU..\Run: [Microsoft Update] navmgrd.exe
O10 - Broken Internet access because of LSP provider ‘xfire_lsp.dll’ missing

But there are still more Things like these files which are active:
C:\WINDOWS\System32\wserv32.exe
C:\WINDOWS\system32\tftp.exe (systemfile, but normaly not active)

It is more safe to format and complete reinstall your OS!

4

Use google to check filenames. WinTask’s page has a huge library of bad files and good files with a good description. Just type full filename (name + extension) into google search field and press Search.
Probably the first result will describe what that file is :slight_smile:
Very useful :slight_smile: Also you can use Kaspersky Single File check to doublecheck specific files for viral code (check my page for direct link or visit Kaspersky home page).