Hi Ascia, follow the instructions:
Re-run OTL.exe.
[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
:OTL
IE - HKU\S-1-5-21-1098666409-127794178-2535673665-1001\..\SearchScopes\{2DB083CC-C1A9-40A7-BBB9-178E5FBD4698}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3244149
CHR - homepage: http://www.claro-search.com/?affID=116677&tt=5012_1&babsrc=HP_ss&mntrId=a06c3664000000000000742f68f854d7
CHR - homepage: http://www.claro-search.com/?affID=116677&tt=5012_1&babsrc=HP_ss&mntrId=a06c3664000000000000742f68f854d7
O2:[b]64bit:[/b] - BHO: (TmIEPlugInBHO Class) - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1381\6.5.1234\TmIEPlg.dll (Trend Micro Inc.)
O2:[b]64bit:[/b] - BHO: (TmBpIeBHO Class) - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\module\20002\6.5.1234\6.5.1234\TmBpIe64.dll (Trend Micro Inc.)
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKU\S-1-5-21-1098666409-127794178-2535673665-1001..\Run: [tsiVideo] C:\Users\Isaac\AppData\Local\Temp\tsiVi232.dll ()
O33 - MountPoints2\G\Shell - "" = AutoRun
O33 - MountPoints2\G\Shell\AutoRun\command - "" = G:\autorun.exe
O33 - MountPoints2\I\Shell - "" = AutoRun
O33 - MountPoints2\I\Shell\AutoRun\command - "" = I:\autoinst.exe
:files
C:\Users\Isaac\AppData\Local\Temp\tsiVi232.dll
:commands
[CREATERESTOREPOINT]
[emptytemp]
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
.
Please download Farbar Recovery Scan Tool and save it to your desktop.
[color=green]Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Download TDSSKiller and save it to your desktop
Execute [b]TDSSKiller.exe[/b] by doubleclicking on it.
[*] Press Start Scan
[*] If Suspicious object is detected, the default action will be Skip, click on Continue.
[*] If Malicious objects are found, select Cure.
Once complete, a log will be produced at the root drive which is typically C:\ ,for example, [b]C:\TDSSKiller.<version_date_time>log.txt[/b]
Please post the contents of that log in your next reply.