Cant download update automatically

system · June 15, 2007, 7:26am

I’m using IE7-Vista. It can’t download updated Avast automatiacally, how to fix it?

TT

lisandro.carmona · June 15, 2007, 12:37pm

Basically, post the last 150 lines of the log:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Also check:

If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

Also, bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.

If your firewall settings and allow avast.setup to connect.
If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.
Check your proxy settings into avast!:
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

If nothing else helps, continue with…

Also you can try changing update service’s login account, follow this:
Open services control panel (e.g. Start->Run, and type: services.msc
Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
Enter administrator account name and password.
Do the same for avast! Antivirus service.
Then start update again.
The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

DavidR · June 15, 2007, 3:51pm

Why, what errors are you getting ?

system · June 16, 2007, 1:24am

I mean cant download automatically, when the popup Avast panel appears on the bottom right corner of the PC display tell you a new version/data available… I clicked on it and nothing happened then.

But its OK when I open Avast update page and download it manually.

It never happens when I work with Windows XP before.

TT

DavidR · June 16, 2007, 1:33am

The avast update doesn’t require the use of a browser so IE7 isn’t relevant to the problem in this case.

Have you tried a manual update from the avast icon, right click and select Updating, iAVS Update (if so does that work) ?

What is your firewall ?
Does it allow ashWebSv.exe internet access ?

If it does delete the entries for them and do a manual update and reconnect to the internet, this will force the firewall to ask permission again.

Can you post the last 150 lines of the log as Tech asked: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

system · June 18, 2007, 10:00am

Here they are:

18.06.2007 08:05:14.000 1182128714 general Started: 18.06.2007, 08:05:14
18.06.2007 08:05:14.000 1182128714 general Running setup_av_pro-3ae (942)
18.06.2007 08:05:14.000 1182128714 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
18.06.2007 08:05:14.000 1182128714 system Computer WinName: HOPNHAT-PC
18.06.2007 08:05:14.000 1182128714 system Windows Net User: SYSTEM
18.06.2007 08:05:14.000 1182128714 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent
18.06.2007 08:05:14.000 1182128714 general DldSrc set to inet
18.06.2007 08:05:14.000 1182128714 general Operation set to INST_OP_UPDATE_GET_PACKAGES
18.06.2007 08:05:14.000 1182128714 general Old version: 3ae (942)
18.06.2007 08:05:14.000 1182128714 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18.06.2007 08:05:15.000 1182128715 system Computer DnsName: hopnhat-PC
18.06.2007 08:05:15.000 1182128715 system Computer Ip Addr: 10.0.0.35
18.06.2007 08:05:15.000 1182128715 internet SYNCER: Type: use IE settings
18.06.2007 08:05:15.000 1182128715 internet SYNCER: Auth: another authentication, use WinInet
18.06.2007 08:05:15.000 1182128715 package Part prg_av_pro-3ae is installed
18.06.2007 08:05:15.000 1182128715 package Part vps-74901 is installed
18.06.2007 08:05:15.000 1182128715 package Part news-4b is installed
18.06.2007 08:05:15.000 1182128715 package Part setup_av_pro-3ae is installed
18.06.2007 08:05:15.000 1182128715 general Old version: 3ae (942)
18.06.2007 08:05:16.000 1182128716 file SetExistingFilesBitmap: 937->145->145
18.06.2007 08:05:16.000 1182128716 general GUID: 461b9a7f-f583-4de1-9692-cdd7a2ce0b39
18.06.2007 08:05:16.000 1182128716 general Server definition(s) loaded for ‘main’: 125 (maintenance:0)
18.06.2007 08:05:16.000 1182128716 general SelectCurrent: selected server ‘Download78 AVAST server’ from ‘main’
18.06.2007 08:05:16.000 1182128716 package GetPackages - set proxy for inet
18.06.2007 08:05:16.000 1182128716 internet SYNCER: Type: use IE settings
18.06.2007 08:05:16.000 1182128716 internet SYNCER: Auth: another authentication, use WinInet
18.06.2007 08:05:47.000 1182128747 package ERROR:HttpGetWininet, catch returned 0x00002EE2
18.06.2007 08:06:23.000 1182128783 package ERROR:HttpGetWininet, catch returned 0x00002EE2
18.06.2007 08:06:58.000 1182128818 package ERROR:HttpGetWininet, catch returned 0x00002EE2
18.06.2007 08:07:34.000 1182128854 package ERROR:HttpGetWininet, catch returned 0x00002EE2
18.06.2007 08:07:39.000 1182128859 general Used server: http://download78.avast.com/iavs4x
18.06.2007 08:07:40.000 1182128860 general Server definition(s) loaded for ‘main’: 125 (maintenance:0)
18.06.2007 08:07:40.000 1182128860 general SelectCurrent: selected server ‘Download66 AVAST server’ from ‘main’
18.06.2007 08:07:40.000 1182128860 package GetPackages - set proxy for inet
18.06.2007 08:07:40.000 1182128860 internet SYNCER: Type: use IE settings
18.06.2007 08:07:40.000 1182128860 internet SYNCER: Auth: another authentication, use WinInet
18.06.2007 08:07:40.000 1182128860 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:41.000 1182128861 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:42.000 1182128862 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:42.000 1182128862 general Part of license key: W2252952H4200A1106
18.06.2007 08:07:42.000 1182128862 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
18.06.2007 08:07:42.000 1182128862 package LatestPartInfo: news = news-4b
18.06.2007 08:07:42.000 1182128862 package LatestPartInfo: program = prg_av_pro-3e9
18.06.2007 08:07:42.000 1182128862 package LatestPartInfo: setup = setup_av_pro-3e9
18.06.2007 08:07:42.000 1182128862 package LatestPartInfo: vps = vps-75000
18.06.2007 08:07:43.000 1182128863 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:43.000 1182128863 package Part vps-75000 was set to be installed
18.06.2007 08:07:43.000 1182128863 package Removed obsolete file part-vps-74901.vpu
18.06.2007 08:07:43.000 1182128863 package FilterOutExistingFiles: 145 & 145 = 0
18.06.2007 08:07:43.000 1182128863 package FilterOutExistingFiles: 145 & 145 = 0
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vps-75000.vpu - not okay
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vpsm-75000.vpu - not okay
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vpsm-75000.vpu - not okay
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vps-75000.vpu - not okay
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vpsm-75000.vpu - not okay
18.06.2007 08:07:43.000 1182128863 package IsFullOkay: vpsm-75000.vpu - not okay
18.06.2007 08:07:50.000 1182128870 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:50.000 1182128870 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-75000-74900.vpu, returned 0x00000000
18.06.2007 08:07:54.000 1182128874 package Diff ok, created: vps-75000.vpu
18.06.2007 08:07:54.000 1182128874 general Used server: http://download66.avast.com/iavs4x
18.06.2007 08:07:54.000 1182128874 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-75000.vpu, returned 0x00000000
18.06.2007 08:07:54.000 1182128874 package Removed obsolete file vpsm-74901.vpu
18.06.2007 08:07:58.000 1182128878 package vps: needs to be updated [075000]
18.06.2007 08:07:58.000 1182128878 package FilterOutExistingFiles: 145 & 145 = 0
18.06.2007 08:07:58.000 1182128878 package Transferred files: 7
18.06.2007 08:07:58.000 1182128878 package Transferred bytes: 381714
18.06.2007 08:07:58.000 1182128878 package Transfer time: 152414 ms
18.06.2007 08:07:59.000 1182128879 internet Sending stats ‘http://download66.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
18.06.2007 08:07:59.000 1182128879 file NeedReboot=false
18.06.2007 08:07:59.000 1182128879 general Return code: 0x20000000 [Something done]
18.06.2007 08:07:59.000 1182128879 general Stopped: 18.06.2007, 08:07:59

18.06.2007 08:08:01.000 1182128881 general Started: 18.06.2007, 08:08:01
18.06.2007 08:08:01.000 1182128881 general Running setup_av_pro-3ae (942)
18.06.2007 08:08:01.000 1182128881 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
18.06.2007 08:08:01.000 1182128881 system Computer WinName: HOPNHAT-PC
18.06.2007 08:08:01.000 1182128881 system Windows Net User: SYSTEM
18.06.2007 08:08:01.000 1182128881 general Cmdline: /refresh /noreboot /updatevps /verysilent
18.06.2007 08:08:01.000 1182128881 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
18.06.2007 08:08:01.000 1182128881 general Old version: 3ae (942)
18.06.2007 08:08:01.000 1182128881 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
18.06.2007 08:08:01.000 1182128881 internet SYNCER: Type: use IE settings
18.06.2007 08:08:01.000 1182128881 internet SYNCER: Auth: another authentication, use WinInet
18.06.2007 08:08:01.000 1182128881 package Part prg_av_pro-3ae is installed
18.06.2007 08:08:01.000 1182128881 package Part vps-75000 is installed
18.06.2007 08:08:01.000 1182128881 package Part news-4b is installed
18.06.2007 08:08:01.000 1182128881 package Part setup_av_pro-3ae is installed
18.06.2007 08:08:01.000 1182128881 general Old version: 3ae (942)
18.06.2007 08:08:02.000 1182128882 file SetExistingFilesBitmap: 937->145->145
18.06.2007 08:08:02.000 1182128882 general GUID: 461b9a7f-f583-4de1-9692-cdd7a2ce0b39
18.06.2007 08:08:02.000 1182128882 general Entering:UpdateInstallPackages
18.06.2007 08:08:02.000 1182128882 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
18.06.2007 08:08:02.000 1182128882 package LatestPartInfo: news = news-4b
18.06.2007 08:08:02.000 1182128882 package LatestPartInfo: program = prg_av_pro-3e9
18.06.2007 08:08:02.000 1182128882 package LatestPartInfo: setup = setup_av_pro-3e9
18.06.2007 08:08:02.000 1182128882 package LatestPartInfo: vps = vps-75000
18.06.2007 08:08:02.000 1182128882 package FilterOutExistingFiles: 145 & 145 = 0
18.06.2007 08:08:02.000 1182128882 package FilterOutExistingFiles: 145 & 145 = 0
18.06.2007 08:08:02.000 1182128882 package ArePartsInstallable: 1
18.06.2007 08:08:06.000 1182128886 package vps: updated [075000]
18.06.2007 08:08:06.000 1182128886 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
18.06.2007 08:08:06.000 1182128886 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
18.06.2007 08:08:06.000 1182128886 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
18.06.2007 08:08:06.000 1182128886 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
18.06.2007 08:08:06.000 1182128886 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
18.06.2007 08:08:06.000 1182128886 package Transferred files: 0
18.06.2007 08:08:06.000 1182128886 package Transferred bytes: 0
18.06.2007 08:08:06.000 1182128886 package Transfer time: 0 ms
18.06.2007 08:08:06.000 1182128886 file NeedReboot=false
18.06.2007 08:08:06.000 1182128886 general Return code: 0x20000000 [Something done]
18.06.2007 08:08:06.000 1182128886 general Stopped: 18.06.2007, 08:08:06

Hope you can help,

TT

DavidR · June 18, 2007, 1:32pm

You appear to have managed an update to the latest VPS version 000750-0, is this correct ?

If so was this an auto update or was it a manual initiation (as I mentioned in one of my questions {unanswered} in my post) ?

lisandro.carmona · June 18, 2007, 7:35pm

These message are related to proxy. Which are your settings? Are they ok?

system · June 19, 2007, 7:11am

As I cant update automatically I had to manage to do it manually.
TT

DavidR · June 19, 2007, 11:09am

From what Tech mentions in about Proxy settings and your ability to do a manual update, you probably need to setup - Program Settings, Update (Connections), Proxy button and set that to whatever proxy you use to connect to the internet.

lisandro.carmona · June 20, 2007, 1:37am

Maybe if the user can update manually, the proxy settings are correct ???

The only difference between manual and auto updates is that in the former case, avast.setup is spawned directly by the application from which you invoked the update. In the auto-update case, however, avast.setup is executed by ashServ.exe, the avast service. The service runs under the LocalSystem account, i.e. not under the account you’re currently loggen on. Hope this information helps.

Cant download update automatically

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