Can't enable Automatic Updates and Virus Protection in Win Security Center

Viruses and worms
1

Windows Security Center is warning me my Automatic Updates and Virus Protection are off. When trying to enbable Avast! nothing happens. I actually installed Avast because MSE was doing the same thing. I uninstalled MSE but wondering if there are still traces of it on my PC or are these 2 issues caused by a virus? Any advice would be appreciated.

Thanks,

TGO

2

you may let a malware expert take a look inside…if so

follow the guide and attach the requested logs…http://forum.avast.com/index.php?topic=53253.0

AdwCleaner
Malwarebytes
OTL
aswMBR

when done a removal specialist will be notified and help you. it may take hours before he arrive so be patient

3

Thanks, I won’t have the chance to do all this tonight but will look at it in more details this week.

4

Here’s the MBAM log, the rest are attached to this post.

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.21.10

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.11
HP_Administrator :: HPA1240N [administrator]

Protection: Disabled

2013-01-21 20:49:50
mbam-log-2013-01-21 (20-49-50).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 335345
Time elapsed: 37 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKLM\SYSTEM\CurrentControlSet\Services\syshost32 (Trojan.Syshost) → Quarantined and deleted successfully.
HKCU\SOFTWARE\The Weather Channel (Adware.Hotbar) → Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Weather Services (Adware.Hotbar) → Quarantined and deleted successfully.

Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls|wxfw.dll (Adware.Hotbar) → Data: C:\Program Files\The Weather Channel FW\Framework\wxfw.cpl → Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\syshost32|ImagePath (Trojan.Agent) → Data: “C:\WINDOWS\Installer{24B722C6-B125-6D99-6411-901443A1FF9D}\syshost.exe” /service → Quarantined and deleted successfully.

Registry Data Items Detected: 1
HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) → Bad: (1) Good: (0) → Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\WINDOWS\Installer{24B722C6-B125-6D99-6411-901443A1FF9D}\syshost.exe (Trojan.Syshost) → Quarantined and deleted successfully.
C:\WINDOWS\Temp\113c2b6ddc81.exe (Spyware.Zbot.USBV) → Quarantined and deleted successfully.
C:\WINDOWS\Temp\DealioToolbar.exe (PUP.Dealio.TB) → Quarantined and deleted successfully.
C:\WINDOWS\Temp\1jfuweif.exe (Exploit.Drop.GS) → Quarantined and deleted successfully.

(end)

Thanks!

5

Hi it looks like zero access

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
DRV - File not found [Kernel | System | Stopped] -- C:\WINDOWS\system32\drivers\gxhjnvay.sys -- (gxhjnvay)
O3 - HKU\S-1-5-21-3700007583-1516856731-985119322-1008\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O33 - MountPoints2\{a535cdbe-0a8f-11da-8062-806d6172696f}\Shell\AutoRun\command - "" = C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480
[2013-01-13 09:00:59 | 000,062,464 | ---- | M] () -- C:\WINDOWS\System32\drivers\336350ed8dc42724.sys
[2013-01-13 09:00:58 | 000,062,464 | ---- | M] () -- C:\WINDOWS\System32\drivers\16d7a.sys
@Alternate Data Stream - 24 bytes -> C:\WINDOWS:CD010F3BE44A106B

:Files
C:\RECYCLER\S-1-5-18\$67595a89b0335a63b475ba18e76d7a4a

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

6

Thanks a lot! Avast!'s shield is back online and so is Windows Update! This is fantastic support and I can’t thank you enough!!! Logs attached for your reference.

TGO

7

Any further problems before I remove my rubbish ;D

8

That’s all for now. Nothing personal but I hope I don’t need your help anytime soon :wink:

9

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [CLEARALLRESTOREPOINTS] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:

10

Thanks! Everything seems to run smoothly at this time but I will wait another 24 hours before removing everything.

11

My pleasure ;D

12

I tried running that sript in OTL but it ran for about 2 hours and it was still not done so I rebooted the PC manually as I think it may have crashed. Is it supposed to be that long?

13

No that was probably MBAM stopping it… Continue with the rest and all will be well

14

Everything has been removed as per your instructions and I have dowloaded FileHippo and Trusteer Rapport. Thanks again for all your precious help!

TGO

15

My pleasure, keep safe ;D