Hello, when i installed avast on my computer, it worked just fine with the startup scan, but it didn’t get rid of my Trojans…and whenever i get the alarm while I’m online (around every 5 minutes) i click move it to the chest, or repair or delete, and none of them work. it says that it can’t find the file polall1r.exe, but i have searched my whole computer for it, and have also uninstalled and reinstalled avast, and nothing works. a friend of mine swears by avast, but i can’t get it to work. my OS is windows XP professional. has anyone else had this problem??? if so, how do i fix it??? ???
Looks to me that Avast is working like it should.
You mention that it only happens while browsing. It could be a temporary file.
I would say, run a boot scan and make sure that your systems security is properly setup.
You also may want/need to change your browsing behaviour.
that is my point…when i click move/fix/delete, it takes me to an error window where i need to search for the polall1r.exe, which isn’t in my computer. so i have to cancel it, so it doesn’t remove anything from my computer. so it doesn’t work. that’s what i’m saying
[quote="michalrice post:1, topic:594749"]
but it didn't get rid of my Trojans
[/quote]
Could you tell us a bit more about your trojans? what and where ? (full path)
perhaps a HJT log would help[url]http://www.allsecpros.com/hjt.html[/url]
polall1r.exe is there when Avast detects it. But since it is likely a temporary file it is already gone before Avast can complete the action. So Avast IS working.
Where are you browsing? 
Try:
Disable (and enable it after) System Restore
Start > Control Panel > System > System restore > Disable
Click Apply
Enable it again
Click Ok
How to disable system restore: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam
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