after installing avast pro i cant get on the internet what should i do? it wont let me uninstall it or delet it either
You could terminate the wen shield as that is what monitors internet traffic and is either being blocked by your firewall or another AV (see below).
What is your firewall ?
Does it allow ashWebSv.exe internet access ?
- If it does delete the entry for it and do a manual update and reconnect to the internet, this will force the firewall to ask permission again.
Why won’t it let you uninstall, what errors are displayed ?
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
The reason I ask is if you have another AV installed or remnants avast may not have installed fully. avast has a self-defence module to prevent malware deleting it and that include you.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
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- Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.- 3. install the latest version, reboot.
In the (fairly likely) event that your previous AV was Norton, run this tool. http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
There are other tools available to remove remnants of some other AV’s, too. They don’t all uninstall cleanly. This seems to often cause this problem.