i no longer had access to the internet, spent an hour with cable company before they suggested in might be a virus. I used several types of programs to scan and found nothing, until malwarebytes supposedly cleaned 14 pup viruses. Still had no internet. Tried several more times including rebooting etc… I even deleted my firefox (left me with IE). I downloaded several root programs they didn’t work (I had to download them on my laptop, copy and deliver them to my desktop). I even tried several system restores, no luck. I just did a bootscan with Avast Premier 2015, I didn’t have it set for the highest level however. It discovered the following;
a virus in office toolkit 2010.exe win32: pup.gen [pup]
It asked me what I wanted to do I didn’t know (delete? fix? quarrentine?) I selected fix automatically.
I don’t think it found anything else, I stepped out of the room, came back it was over. Still no access to the internet. Im trying it again with the settings at the highest and waiting to see what happens. Any thoughts on what else to do? what choice do I select when it asks? anything else I can do? Any help is appreciated. The links below are screenshots of what malwarebytes found the first time, I couldn’t attach them.
ill check out the link tyvm, been at this almost 6 hours now. I couldn’t attach the screenshots because they were too large, not because I didn’t see where to do so.
Thx again, im still waiting on the 2nd bootscan meanwhile ill check out the link…
I have used updated versions of malwarebytes, combofix and tdsskiller…malwarebytes found one problem (the log is attached). After cleaning and rebooting malwarebytes no longer found any problems, and I still have no access to the internet. None of the other programs found anything.
ty for your help. If it was just me I could deal with it, but im the caregiver for my elderly mother and handle all of her affairs, being without the internet is a real problem. For now I have access with a laptop.
Hi there the first thing I noticed was that the driver for the wireless LAN card is not properly installed
Name: 802.11n Wireless LAN Card
Description: 802.11n Wireless LAN Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Ralink Technology, Corp.
Service: netr28x
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
Could you go to control panel > device manager and see if the network adapter has a yellow exclamation mark alongside (screenshot below)
If it has then right click the driver and select uninstall.
Reboot the computer and windows should re-install the driver
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKU\S-1-5-21-3075089630-1504692016-2662391995-1001\...\Run: [Wisdom-soft ScreenHunter 6.0 Free] => 0
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKU\S-1-5-21-3075089630-1504692016-2662391995-1001\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
BHO-x32: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
FF SearchPlugin: C:\Users\21oliver\AppData\Roaming\Mozilla\Firefox\Profiles\cj3szsls.default\searchplugins\BrowserDefender.xml
FF SearchPlugin: C:\Users\21oliver\AppData\Roaming\Mozilla\Firefox\Profiles\cj3szsls.default\searchplugins\webwebweb.xml
FF Plugin-x32: @TrendMicro.com/FFExtension -> C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\firefoxextension\components\npToolbarChrome.dll No File
FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\extensions\ffxtlbr@babylon.com [2015-01-26]
FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} [Not Found]
CHR HKLM\...\Chrome\Extension: [bmiabdepfhhiieiipmeecdmeljggmfee] - No Path
CHR HKLM-x32\...\Chrome\Extension: [bmiabdepfhhiieiipmeecdmeljggmfee] - No Path
2015-01-28 06:39 - 2015-01-28 06:39 - 00000000 ____D () C:\Users\21oliver\AppData\Local\TempTaskUpdateDetection0DD0C395-B398-4D6F-AC41-B90F63BC6F66
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
