cant install avast

system · 2017-10-02T23:07:14.000Z

I have been using avast for years and thinks it is hands down the best… how ever i can no longer install it i get an error log … i have turned off firewall and defender in my window 10 pc ran avast clear … checked my registry ansd run sfc scannow… here is the error log

2017-10-02 22:51:57.883Infoinstup[4380,2176]Command: ‘“C:\Users\Amys\AppData\Local\Temp_av_iup.tm~a07300\instup.exe” /cookie:mmm_ava_ppc_999_a1j_m /edition:1 /ga_clientid:8e804bba-0281-4747-b980-5e56c48c4cfd /guid:5e8e7899-7f7b-43d4-a291-7226a289e04f /prod:ais /sfx:lite /sfxstorage:C:\Users\Amys\AppData\Local\Temp_av_iup.tm~a07300’
2017-10-02 22:51:57.883Infoinstup[4380,2176]CPU: Intel(R) Core™ i7-2700K CPU @ 3.50GHz,8
2017-10-02 22:51:57.883Infoinstup[4380,2176]OS: Windows 10 (10.0.15063) x64
2017-10-02 22:51:57.883Infoinstup[4380,2176]Memory: 11% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4000312/4194176K free
2017-10-02 22:51:57.883Infoinstup[4380,2176]DISKs: C:\ - 849GB free / 972GB total
2017-10-02 22:51:57.883Infoinstup[4380,2176]DISKs: F:\ - 43GB free / 43GB total
2017-10-02 22:51:57.883Infoinstup[4380,2176]DISKs: G:\ - 844GB free / 846GB total
2017-10-02 22:51:57.885Infoinstup[4380,2176]Running module version: instup.exe - ‘17.6.3625.0’
2017-10-02 22:51:57.885Infoinstup[4380,2176]Running module version: Instup.dll - ‘17.6.3625.0’
2017-10-02 22:51:57.885Infomutex[4380,2176]The ownership of the fallback mutex has been successfully taken.
2017-10-02 22:51:57.921Warningsettings[4380,2176]Did not find any values in file ‘programData\avast5.ini’
2017-10-02 22:52:10.066Infoshepsync[4380,2176]Trying server IP address ‘shepherd.ff.avast.com’
2017-10-02 22:52:10.813Infoshepsync[4380,2176]Config file successfully updated
2017-10-02 22:52:10.813Infoshepsync[4380,2176]Postpone interval was reset
2017-10-02 22:52:10.823Infowizard[4380,2176]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-10-02 22:52:10.825Warningsettings[4380,1384]Did not find any values in file ‘programData\burger_client.ini’
2017-10-02 22:52:10.829Infowizard[4380,2176]Loaded module version: C:\Users\Amys\AppData\Local\Temp_av_iup.tm~a07300\HTMLayout.dll - ‘3.3.2.1’
2017-10-02 22:52:10.927Infowizard[4380,2176]Setup gui was successfully started.
2017-10-02 22:52:10.927Infoinstcore[4380,2176]Sfx setup update has started.
2017-10-02 22:52:10.933Infoservers[4380,2176]Server definition(s) loaded for ‘C:\Users\Amys\AppData\Local\Temp_av_iup.tm~a07300\servers.def’: 29 (maintenance:0)
2017-10-02 22:52:10.933Infoservers[4380,2176]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:52:25.929Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:52:25.957Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-10-02 22:52:25.971Infoservers[4380,2176]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:52:42.987Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:52:43.023Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-10-02 22:52:43.037Infoservers[4380,2176]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:53:00.041Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:53:00.071Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-10-02 22:53:00.083Infoservers[4380,2176]ChooseServer: selected server ‘Download z9820048 AVAST9 Server’ with current url ‘http://z9820048.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:53:17.095Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:53:17.131Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-10-02 22:53:17.145Infoservers[4380,2176]ChooseServer: selected server ‘Download z9820048 AVAST9 Server’ with current url ‘http://z9820048.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:53:34.144Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:53:34.170Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-10-02 22:53:34.184Infoservers[4380,2176]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:53:51.195Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:53:51.215Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-10-02 22:53:51.229Infoservers[4380,2176]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:54:08.254Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:54:08.268Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-10-02 22:54:08.284Infoservers[4380,2176]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:54:25.296Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:54:25.330Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-10-02 22:54:25.364Infoservers[4380,2176]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:54:42.372Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:54:42.398Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-10-02 22:54:42.412Infoservers[4380,2176]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:54:59.414Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:54:59.430Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-10-02 22:54:59.444Infoservers[4380,2176]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:55:01.446Infoservers[4380,2176]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:55:16.460Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:55:16.483Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-10-02 22:55:16.497Infoservers[4380,2176]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:55:33.513Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:55:33.539Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-10-02 22:55:33.553Infoservers[4380,2176]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:55:50.554Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:55:50.568Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-10-02 22:55:50.582Infoservers[4380,2176]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:56:07.588Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:56:07.606Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-10-02 22:56:07.620Infoservers[4380,2176]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:56:24.623Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:56:24.653Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-10-02 22:56:24.667Infoservers[4380,2176]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:56:41.687Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:56:41.706Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-10-02 22:56:41.720Infoservers[4380,2176]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:56:58.738Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:56:58.754Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-10-02 22:56:58.769Infoservers[4380,2176]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:57:15.773Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:57:15.807Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-10-02 22:57:15.821Infoservers[4380,2176]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:57:32.838Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:57:32.988Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-10-02 22:57:33.018Infoservers[4380,2176]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:57:50.033Errordldwrap[4380,2176]HttpGet: download failed with error 0x00002bdc!
2017-10-02 22:57:50.059Errordldwrap[4380,2176]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-10-02 22:57:50.073Infoservers[4380,2176]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-10-02 22:57:52.074Errorengine[4380,2176]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-10-02 22:57:52.151Warningsettings[4380,2216]Did not find any values in file ‘programData\avast5.ini’
2017-10-02 22:57:52.151Warningsettings[4380,2216]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\avast5.ini’
2017-10-02 22:57:52.151Warningsettings[4380,1384]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’

Eddy · 2017-10-03T03:12:13.000Z

You posted in the wong forum and the error and how to solve it has been told many times already.

Lisandro · 2017-10-08T22:56:14.000Z

Probably a DNS error. If you search “How to change DNS servers to Google” you’ll probably find tutorials to solve this.

bob3160 · 2017-10-09T16:30:41.000Z

Error 42227 = DNS errorChange your DNS to the one from Google and try again.
You’ll find help here:
http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista
(It’s just as easy to post this as it is to tell someone to do a search because it’s been posted many times.)

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