Can't install/update free avast

The other day I noticed free avast was not updating neither the virus definitions nor the base program. When I could not find a solution I uninstalled avast but when I tried to reinstall it I got an error. My OS is Windows 10 64x. The setup log for the install is

2018-02-25 15:11:43.187Infoinstup[9244,9232]Command: ‘“C:\Users\BRYAND~1\AppData\Local\Temp_av_iup.tm~a09796\instup.exe” /edition:1 /ga_clientid:4c8d56e8-b4d6-44d4-aa7f-1a44aa9bff41 /guid:ceeb4805-71a6-4a31-b86b-38628554fb7a /prod:ais /sfx:lite /sfxstorage:C:\Users\BRYAND~1\AppData\Local\Temp_av_iup.tm~a09796’
2018-02-25 15:11:43.187Infoinstup[9244,9232]CPU: Intel(R) Core™ i7-8700 CPU @ 3.20GHz,12
2018-02-25 15:11:43.187Infoinstup[9244,9232]OS: Windows 10 (10.0.16299) x64
2018-02-25 15:11:43.187Infoinstup[9244,9232]Memory: 13% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3965332/4194176K free
2018-02-25 15:11:43.187Infoinstup[9244,9232]DISKs: C:\ - 86GB free / 215GB total
2018-02-25 15:11:43.187Infoinstup[9244,9232]DISKs: D:\ - 1785GB free / 1862GB total
2018-02-25 15:11:43.187Infoinstup[9244,9232]Running module version: instup.exe - ‘18.1.3800.0’
2018-02-25 15:11:43.187Infoinstup[9244,9232]Running module version: Instup.dll - ‘18.1.3800.0’
2018-02-25 15:11:43.202Infomutex[9244,9232]The ownership of the fallback mutex has been successfully taken.
2018-02-25 15:11:43.202Warningsettings[9244,9232]Did not find any values in file ‘programData\avast5.ini’
2018-02-25 15:11:43.906Infoshepsync[9244,9232]Trying server IP address ‘77.234.42.107’
2018-02-25 15:11:44.093Infoshepsync[9244,9232]Download of config file from 77.234.42.107 succeeded.
2018-02-25 15:11:44.109Infoshepsync[9244,9232]Config file successfully updated
2018-02-25 15:11:44.109Infoshepsync[9244,9232]Postpone interval was reset
2018-02-25 15:11:44.124Warningsettings[9244,8568]Did not find any values in file ‘programData\burger_client.ini’
2018-02-25 15:11:44.265Infowizard[9244,9232]Running module version: HTMLayout.dll - ‘3.3.2.1’
2018-02-25 15:11:44.265Infowizard[9244,9232]Loaded module version: C:\Users\BRYAND~1\AppData\Local\Temp_av_iup.tm~a09796\HTMLayout.dll - ‘3.3.2.1’
2018-02-25 15:11:44.281Infowizard[9244,9232]Setup gui was successfully started.
2018-02-25 15:11:44.281Infoinstcore[9244,9232]Sfx setup update has started.
2018-02-25 15:11:44.281Infoservers[9244,9232]Server definition(s) loaded for ‘C:\Users\BRYAND~1\AppData\Local\Temp_av_iup.tm~a09796\servers.def’: 29 (maintenance:0)
2018-02-25 15:11:44.281Infoservers[9244,9232]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:11:59.314Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:11:59.314Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2018-02-25 15:11:59.314Infoservers[9244,9232]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:12:16.349Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:12:16.349Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2018-02-25 15:12:16.349Infoservers[9244,9232]ChooseServer: selected server ‘Download t3036159 AVAST9 Server’ with current url ‘http://t3036159.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:12:33.379Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:12:33.379Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2018-02-25 15:12:33.379Infoservers[9244,9232]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:12:50.397Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:12:50.397Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2018-02-25 15:12:50.397Infoservers[9244,9232]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:13:07.411Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:13:07.411Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2018-02-25 15:13:07.411Infoservers[9244,9232]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:13:24.447Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:13:24.447Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2018-02-25 15:13:24.447Infoservers[9244,9232]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:13:41.474Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:13:41.474Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2018-02-25 15:13:41.474Infoservers[9244,9232]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:13:58.493Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:13:58.493Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2018-02-25 15:13:58.493Infoservers[9244,9232]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:14:15.507Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:14:15.507Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2018-02-25 15:14:15.507Infoservers[9244,9232]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:14:32.511Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:14:32.511Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2018-02-25 15:14:32.511Infoservers[9244,9232]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:14:34.518Infoservers[9244,9232]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:14:49.521Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:14:49.521Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2018-02-25 15:14:49.521Infoservers[9244,9232]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:15:06.549Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:15:06.549Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2018-02-25 15:15:06.549Infoservers[9244,9232]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:15:23.568Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:15:23.568Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2018-02-25 15:15:23.568Infoservers[9244,9232]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:15:40.599Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:15:40.599Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2018-02-25 15:15:40.599Infoservers[9244,9232]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:15:57.618Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:15:57.618Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2018-02-25 15:15:57.618Infoservers[9244,9232]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:16:14.626Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:16:14.626Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2018-02-25 15:16:14.626Infoservers[9244,9232]ChooseServer: selected server ‘Download t3036159 AVAST9 Server’ with current url ‘http://t3036159.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:16:31.646Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:16:31.646Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2018-02-25 15:16:31.646Infoservers[9244,9232]ChooseServer: selected server ‘Download v4618535 AVAST9 Server’ with current url ‘http://v4618535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:16:48.657Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:16:48.657Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2018-02-25 15:16:48.657Infoservers[9244,9232]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:17:05.696Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:17:05.696Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2018-02-25 15:17:05.696Infoservers[9244,9232]ChooseServer: selected server ‘Download z2217299 AVAST9 Server’ with current url ‘http://z2217299.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:17:22.700Errordldwrap[9244,9232]HttpGet: download failed with error 0x00002bdc!
2018-02-25 15:17:22.700Errordldwrap[9244,9232]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2018-02-25 15:17:22.700Infoservers[9244,9232]ChooseServer: selected server ‘Download t5730298 AVAST9 Server’ with current url ‘http://t5730298.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2018-02-25 15:17:24.717Errorengine[9244,9232]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-02-25 15:17:24.732Warningsettings[9244,8600]Did not find any values in file ‘programData\avast5.ini’
2018-02-25 15:17:24.748Warningsettings[9244,8568]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’

What is going on and what can I do to fix it?

I suggest you do a Clean Install
https://goo.gl/4Ptzkf

That worked. Thanks. :slight_smile:

You’re welcome. :slight_smile:

It did not work for me - I tried on two different PC’s (both Windows 10 home).
The solution to the problem is (I didn’t invent it - I found it in other discussions) to use the Google DNS ( 8.8.8.8 ) - after that all worked fine.

I have afterwards removed it (set it back to the default DNS for my ISP) - and will see if it works without Google DNS in future or not.

You could of course say: The error must be with your ISP - but why then would it affact a lot of different people (I’m from Denmark, and my ISP is TDC)

By the way: Wow - the Verification letters for posting in this forum are extremely unreadable :frowning:

Verification is meant to keep out Spammers. Stops after your first 3 posts.

@ flaavast
I believe it is because some of the avast servers may have an Ivp6 address and if your ISPs DNS server doesn’t fully support that, changing the DNS server to one that does (Google or OpenDNS) would resolve it. That would also account for it effecting other ISPs also.

https://en.wikipedia.org/wiki/IPv6

http://test-ipv6.com/