Can't install VPS Upgrade...error message

system · January 22, 2007, 6:28am

Hiya. Looking for help as downloaded virus update and got the following message.
Can’t install VPS Upgrade. Please, report the following error codes:
Ver:4.7.892
SI:0X00000002
ST:0X00000002
LE:00000000

Any ideas?

alanrf · January 22, 2007, 6:41am

Welcome to the forum.

Was this a VPS update that you initiated deliberately or was this an automatic update on startup of your system?

system · January 22, 2007, 8:26am

Thanks. It was one I initiated as the automatic update did not seem to be working.

alanrf · January 22, 2007, 8:52am

Can you please post the last 50-100 lines of the avast log files:

C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

system · January 22, 2007, 9:35am

Ok. Here goes -
11.01.2007 20:10:40.000 1168506640 general Started: 11.01.2007, 20:10:40
11.01.2007 20:10:40.000 1168506640 general Running setup_av_pro-37c (892)
11.01.2007 20:10:40.000 1168506640 system Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
11.01.2007 20:10:40.000 1168506640 system Computer WinName: HOME-V4CAP4A1HQ
11.01.2007 20:10:40.000 1168506640 system Windows Net User: SYSTEM
11.01.2007 20:10:40.000 1168506640 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent
11.01.2007 20:10:40.000 1168506640 general DldSrc set to inet
11.01.2007 20:10:40.000 1168506640 general Operation set to INST_OP_UPDATE_GET_PACKAGES
11.01.2007 20:10:40.000 1168506640 general Old version: 37c (892)
11.01.2007 20:10:42.000 1168506642 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.01.2007 20:10:45.000 1168506645 system Computer DnsName: home-v4cap4a1hq
11.01.2007 20:10:45.000 1168506645 system Computer Ip Addr: 58.109.8.30
11.01.2007 20:10:47.000 1168506647 internet SYNCER: Type: use IE settings
11.01.2007 20:10:47.000 1168506647 internet SYNCER: Auth: another authentication, use WinInet
11.01.2007 20:10:48.000 1168506648 package Part prg_av_pro-37c is installed
11.01.2007 20:10:48.000 1168506648 package Part vps-70200 is installed
11.01.2007 20:10:48.000 1168506648 package Part news-4b is installed
11.01.2007 20:10:48.000 1168506648 package Part setup_av_pro-37c is installed
11.01.2007 20:10:48.000 1168506648 general Old version: 37c (892)
11.01.2007 20:11:11.000 1168506671 file SetExistingFilesBitmap: 904->141->141
11.01.2007 20:11:11.000 1168506671 general GUID: d705626b-4cc1-4270-a7ea-b2c39e36e90d
11.01.2007 20:11:13.000 1168506673 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
11.01.2007 20:11:13.000 1168506673 general SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
11.01.2007 20:11:13.000 1168506673 package GetPackages - set proxy for inet
11.01.2007 20:11:13.000 1168506673 internet SYNCER: Type: use IE settings
11.01.2007 20:11:13.000 1168506673 internet SYNCER: Auth: another authentication, use WinInet
11.01.2007 20:11:16.000 1168506676 general Used server: http://download5.avast.com/iavs4x
11.01.2007 20:11:18.000 1168506678 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
11.01.2007 20:11:18.000 1168506678 general SelectCurrent: selected server ‘Download65 AVAST server’ from ‘main’
11.01.2007 20:11:18.000 1168506678 package GetPackages - set proxy for inet
11.01.2007 20:11:18.000 1168506678 internet SYNCER: Type: use IE settings
11.01.2007 20:11:18.000 1168506678 internet SYNCER: Auth: another authentication, use WinInet
11.01.2007 20:11:18.000 1168506678 general Used server: http://download65.avast.com/iavs4x
11.01.2007 20:11:19.000 1168506679 general Used server: http://download65.avast.com/iavs4x
11.01.2007 20:11:19.000 1168506679 general Part of license key: S9999999T9926A1106
11.01.2007 20:11:19.000 1168506679 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
11.01.2007 20:11:19.000 1168506679 package LatestPartInfo: news = news-4b
11.01.2007 20:11:19.000 1168506679 package LatestPartInfo: program = prg_av_pro-37c
11.01.2007 20:11:19.000 1168506679 package LatestPartInfo: setup = setup_av_pro-37c
11.01.2007 20:11:19.000 1168506679 package LatestPartInfo: vps = vps-70201
11.01.2007 20:11:20.000 1168506680 general Used server: http://download65.avast.com/iavs4x
11.01.2007 20:11:20.000 1168506680 package Part vps-70201 was set to be installed
11.01.2007 20:11:20.000 1168506680 package Removed obsolete file part-vps-70200.vpu
11.01.2007 20:11:20.000 1168506680 package FilterOutExistingFiles: 141 & 141 = 0
11.01.2007 20:11:20.000 1168506680 package FilterOutExistingFiles: 141 & 141 = 0
11.01.2007 20:11:28.000 1168506688 package IsFullOkay: vpsm-70201.vpu - not okay
11.01.2007 20:11:28.000 1168506688 package IsFullOkay: vpsm-70201.vpu - not okay
11.01.2007 20:11:28.000 1168506688 package IsFullOkay: vpsm-70201.vpu - not okay
11.01.2007 20:11:28.000 1168506688 package IsFullOkay: vpsm-70201.vpu - not okay
11.01.2007 20:11:29.000 1168506689 general Used server: http://download65.avast.com/iavs4x
11.01.2007 20:11:29.000 1168506689 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-70201.vpu, returned 0x00000000
11.01.2007 20:11:29.000 1168506689 package Removed obsolete file vpsm-70200.vpu
11.01.2007 20:11:45.000 1168506705 package vps: needs to be updated [070201]
11.01.2007 20:11:47.000 1168506707 package FilterOutExistingFiles: 141 & 141 = 0
11.01.2007 20:11:48.000 1168506708 package Transferred files: 5
11.01.2007 20:11:48.000 1168506708 package Transferred bytes: 10129
11.01.2007 20:11:48.000 1168506708 package Transfer time: 3156 ms
11.01.2007 20:11:50.000 1168506710 internet Sending stats ‘http://download65.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
11.01.2007 20:11:50.000 1168506710 file NeedReboot=false
11.01.2007 20:11:50.000 1168506710 general Return code: 0x20000000 [Something done]
11.01.2007 20:11:50.000 1168506710 general Stopped: 11.01.2007, 20:11:50

11.01.2007 20:11:55.000 1168506715 general Started: 11.01.2007, 20:11:55
11.01.2007 20:11:55.000 1168506715 general Running setup_av_pro-37c (892)
11.01.2007 20:11:55.000 1168506715 system Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
11.01.2007 20:11:55.000 1168506715 system Computer WinName: HOME-V4CAP4A1HQ
11.01.2007 20:11:55.000 1168506715 system Windows Net User: SYSTEM
11.01.2007 20:11:55.000 1168506715 general Cmdline: /refresh /noreboot /updatevps /verysilent
11.01.2007 20:11:55.000 1168506715 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
11.01.2007 20:11:55.000 1168506715 general Old version: 37c (892)
11.01.2007 20:11:56.000 1168506716 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.01.2007 20:11:56.000 1168506716 internet SYNCER: Type: use IE settings
11.01.2007 20:11:56.000 1168506716 internet SYNCER: Auth: another authentication, use WinInet
11.01.2007 20:11:56.000 1168506716 package Part prg_av_pro-37c is installed
11.01.2007 20:11:56.000 1168506716 package Part vps-70201 is installed
11.01.2007 20:11:56.000 1168506716 package Part news-4b is installed
11.01.2007 20:11:56.000 1168506716 package Part setup_av_pro-37c is installed
11.01.2007 20:11:56.000 1168506716 general Old version: 37c (892)
11.01.2007 20:12:06.000 1168506726 file SetExistingFilesBitmap: 904->141->141
11.01.2007 20:12:06.000 1168506726 general GUID: d705626b-4cc1-4270-a7ea-b2c39e36e90d
11.01.2007 20:12:06.000 1168506726 general Entering:UpdateInstallPackages
11.01.2007 20:12:06.000 1168506726 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
11.01.2007 20:12:06.000 1168506726 package LatestPartInfo: news = news-4b
11.01.2007 20:12:06.000 1168506726 package LatestPartInfo: program = prg_av_pro-37c
11.01.2007 20:12:06.000 1168506726 package LatestPartInfo: setup = setup_av_pro-37c
11.01.2007 20:12:06.000 1168506726 package LatestPartInfo: vps = vps-70201
11.01.2007 20:12:06.000 1168506726 package FilterOutExistingFiles: 141 & 141 = 0
11.01.2007 20:12:06.000 1168506726 package FilterOutExistingFiles: 141 & 141 = 0
11.01.2007 20:12:07.000 1168506727 package ArePartsInstallable: 1
11.01.2007 20:12:23.000 1168506743 package vps: updated [070201]
11.01.2007 20:12:26.000 1168506746 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
11.01.2007 20:13:04.000 1168506784 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
11.01.2007 20:13:09.000 1168506789 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
11.01.2007 20:13:11.000 1168506791 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
11.01.2007 20:13:19.000 1168506799 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
11.01.2007 20:13:26.000 1168506806 package Transferred files: 0
11.01.2007 20:13:26.000 1168506806 package Transferred bytes: 0
11.01.2007 20:13:26.000 1168506806 package Transfer time: 0 ms
11.01.2007 20:13:26.000 1168506806 file NeedReboot=false
11.01.2007 20:13:26.000 1168506806 general Return code: 0x20000000 [Something done]
11.01.2007 20:13:26.000 1168506806 general Stopped: 11.01.2007, 20:13:26

Lisandro · January 22, 2007, 12:09pm

Sounds familiar, very familiar ;D

Are you using the trial version?
How many days from the trial period last?
If you uninstall version 892, download the last one and install from the scratch, will it work?

system · January 22, 2007, 2:07pm

I’ll uninstall and let you know. It is the trial version. Is there a problem withthat? Should I reinstall the trial or go for the full version?

Lisandro · January 22, 2007, 4:36pm

No, but when did you install it? The trial period is only 60 days…

If you uninstall the trial version you’ll lose the period. It will be just 6 days. It’s an antipiracy feature.

Or register the Home version if you’re allowed to do so (Home and Non-commercial user).

system · January 24, 2007, 10:27am

I hate to appear completely stupid…but here goes. I believe I started with the trial version. I then registered it, which should now make it the home version? or not?

As you can tell…I can’t tell.

How do I tell, and what do I do then?

Lisandro · January 24, 2007, 10:37am

Did you receive the registry key by email? Did you add the registration key into avast?
See the tutorial: http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html

This license key is a trial one…

system · January 25, 2007, 2:53am

Got it. So it really is very simple, uninstall the trial version and install the home version…correct?

If so…thanks for the help.

Lisandro · January 25, 2007, 11:43am

Simpler than that… just add the Home key and avast will be ‘transformed’ into the Home version.
You only need a ‘clean’ installation from the scratch if the first option does not work

Can't install VPS Upgrade...error message

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