Ok I have unistalled and re-installed avast and still get this error : The procedure entry point dep_fsGetFileInfoHandle could not be located in the dynamic link library aswCmnOS.dll… what do i do to fix this problem so I can run avast?
Search your disk for aswCmnOS.dll - how many occurrences do you get?
i get it everytime I try to start avast .
I understand that; I am asking how many files, called aswCmnOS.dll, are there on your hard disk (and where they are located).
You can use Windows “Search” function to look for them.
I have searched for this dll and it is on my computer in the avast4 folder. I do not know how to fix it so that this may work for me. I have tried to un-install and re-install it several times and the same thing happens when I click on the avast icon. it says
I only have the one dll on my computer and it is in the avast folder.
How about Control Panel → Add/Remove Programs → avast! Antivirus → Change/Remove → Repair; does it help?
no it doesnt give me a repair choice. it only gives me uninstall … which i have done repeatedly.
Not even when you scroll with the scrollbar?
this is what i get when i go to fix the problem. i dont know how to load it in here so i attached the pix of the desktop to show u what is going on.
there is no scroll bar just the uninstall icon in the box.
Please send file setup.log from avast4\setup folder to my email, I’ll check it.
To completely reinstall avast, download the uninstall utility here:
http://www.avast.com/eng/avast-uninstall-utility.html
Restart Windows into safe mode and run aswClear to uninstall avast.
Then restart again to normal mode and run setup of the latest version.
There is certainly something wrong with your installation as there are multiple options, Change, Uninstall, Update and Repair.
So a clean reinstall as Forejt suggests will hopefully resolve the problem.
When I go to uninstall in the add remove programs it says there is a error in uninstall. I tried to download the uninstaller but it wont let me for some reason says I lose internet connection and after 4 tries it still wont let me download the uninstaller. Could you email it to me please at MamawJ0@yahoo.com?
Check your mail, I sent you uninstall utility there.