Can’t remove the virus chest item, so can’t install another version of the program to the same location .
https://youtu.be/-Begt9aKTZY
Hi,
you are right that you cannot install the program because of the detection. We’d like to fix your issue with the restore but it’s impossible for us without logs.
Could you please share it by creating a support package (https://support.avast.com/en-eu/article/Submit-support-file) and posting the ID here?
To proceed with the installation of the program you can use different folder.
Thank you and regards,
PDI
File_ID: EBGEI; (20191025_0922_EBGEI_3126982048.zip)
Unfortunately I cannot find the package on our backends. Could you please run it again?
Thanks a lot,
PDI