can't move virus to chest?

Viruses and worms
1

I have a win32:trojan-gen. I cannot move it to the virus chest.It says disk is full.Please help!!!I have it sitting in recycle bin at the moment.

2

Hi,

how much free space do you have on C: or whereever Win&Avast is installed ?

try rightclick on a drive in WinExplorer → properties → DriveCleanup (takes a while)

does a full thorough+archive Scan with updated avast show any infected files apart from the one in RecycleBin/recycler ?

if so: what virus names and what locations/folder/filenames are given exactly ?

please work through the link “VirusRemoval” below in my sig (there you’ll find further Links/Instructions)
and then:

  • post a hijackthis-Logfile here
  • scan and fix with updated SPYBOT & Ad-Aware in SafeMode (F8-Boot)
  • try OnlineScans with TREND & RAV
  • secure your BROWSER (IE) and system better
    :wink:
3

c:\systemvolumeinformation.…\A0039410.exe
c:\recycler\S-1-5-18\Dc5exe
I have 89 percent freespace.
I was never able to use the boot up scan.It doesn’t allow me to do anything when it finds something.Also I am new to this and I am not sure what to do.I was always able to put everything in the chest.Can I just delete this?

4

Hi,

@1) this is a folder that’s protected/locked by WIN
→ Disable system Restore and reboot, then it’ll be gone
How-To: see “VirusRemoval”-link

reenable RESTORE afterwards if you feel you need it

@2) empty your recycleBin and this too will be gone (or do driveCleanup; see above)

Most important:
apply all Windowsupdates and secure your Browser better (see “VirusRemoval”)

also please read the avast program help/documentation, the avast FAQ on www.avast.com → support
and the User’s FAQ here in the OffTopic forum

:wink:

P.S.: if avast alerts you to a “virus”,

  • try repair first; but only very few types of malware can be repaired (true “viruses”)
  • if repair fails: move the infected file to chest (it’S inactive=not dangerous there) and then get some information on proper removal of the specific type of malware, e.g. here in the board or in above mentioned links
    :wink:
5

Thank you it worked.I have scanned it 5 times since and I am clean for now.I want to put a fire wall on.Had zonealarm but it started acting up and I got rid of it.I really want to protect my computer.But I am not sure what I need.I have avast of course,Ad-aware,Spy-bot which I run numerous times a day.I also tried installing the service pack2.But it froze my computer up.So I uninstalled it.Thanks for all your help.