system
1
Epson says I have a Trojan and they want 250.00 to fix it. Here are the logs you said I needed to run.
Pondus
2
Epson says I have a Trojan and they want 250.00 to fix it.
How do they know you have a trojan?
Without FRST and an idea as to why Epson think you are infected I can do nothing
system
4
I went to the epson help center. I talked to “Chris” in India. I had to down load a program and enter a key that let him rummage around in my computer. He ping’ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus. I thought I would check with you folks first. I ran Malwarebyte and aswmbr from avast and sent the logs I think you said you wanted/needed. also, my wife’s Apple can print just fine off the printer. :-[ so I could use some help if you can. many thanks,
Roland
ps. what is FRST?
He ping'ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus.
Which part of that does not scream scam ?
Run FRST and I will have a look, also I will need to know what your problem is
Eddy
6
Pondus
7
ps. what is FRST?
see here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture [b]Farbar Recovery Scan Tool[/b] run as instructed and attach the[b] two[/b] diagnostic logs
system
8
Ok, I’m getting this I think, ran FRST and ran aswmbr a couple of days ago. Will attach 3 files. And yes Chris did scream SCAM thats why I came here. :).
A few orphans but no Trojans/malware
What is the problem with the printer ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
BHO-x32: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
BHO: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File
FF user.js: detected! => C:\Users\Roland\AppData\Roaming\Mozilla\Firefox\Profiles\p6mf8rry.default\user.js [2015-02-17]
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
Eddy
10
Epson says I have a Trojan and they want 250.00 to fix it.
Sounds a lot like the avast phone support. >:(
system
11
The Problem was I lost connection to my wireless wf-2540 Epson printer, but my wife’s apple ipad could still print. thinking that I would go to Epson and get drivers I called the epson support number and got sent to India and a guy named Chris, yeah right, and he told my I had a trojan and needed microsoft protection. I told him no and came here. I have run the FRST fix with the lines provided and will send the log file. help me Obiwan 
Roland
OK first thing to determine is … Does windows recognise that you have a wireless printer. Bear in mind that the printer will need to be switched on for windows to see it
Look in devices and printers
system
13
Well, dang, It was there and I removed it and added it and it didn’t work and I just did it again and its working. I tried it twice. well it seems to be working and I didn’t even have to kill a chicken… go figure. ok. close me out for now. unless I start having problems again. Thanks for the help.
Roland
Just watch it for a day or so
