can't print

system · 2015-11-16T18:19:19.000Z

Epson says I have a Trojan and they want 250.00 to fix it. Here are the logs you said I needed to run.

Pondus · 2015-11-16T18:22:15.000Z

Epson says I have a Trojan and they want 250.00 to fix it.

How do they know you have a trojan?

essexboy · 2015-11-16T19:47:12.000Z

Without FRST and an idea as to why Epson think you are infected I can do nothing

system · 2015-11-17T15:53:29.000Z

I went to the epson help center. I talked to “Chris” in India. I had to down load a program and enter a key that let him rummage around in my computer. He ping’ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus. I thought I would check with you folks first. I ran Malwarebyte and aswmbr from avast and sent the logs I think you said you wanted/needed. also, my wife’s Apple can print just fine off the printer. :-[ so I could use some help if you can. many thanks,

Roland

ps. what is FRST?

essexboy · 2015-11-17T16:07:03.000Z

He ping'ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus.

Which part of that does not scream scam ?

Run FRST and I will have a look, also I will need to know what your problem is

Eddy · 2015-11-17T16:08:48.000Z

https://forum.avast.com/index.php?topic=53253.0

Pondus · 2015-11-17T16:11:46.000Z

ps. what is FRST?

see here https://forum.avast.com/index.php?topic=53253.0 scroll down to second picture [b]Farbar Recovery Scan Tool[/b] run as instructed and attach the[b] two[/b] diagnostic logs

system · 2015-11-18T03:37:11.000Z

Ok, I’m getting this I think, ran FRST and ran aswmbr a couple of days ago. Will attach 3 files. And yes Chris did scream SCAM thats why I came here. :).

essexboy · 2015-11-18T11:05:29.000Z

A few orphans but no Trojans/malware

What is the problem with the printer ?

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: BHO-x32: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File BHO: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File FF user.js: detected! => C:\Users\Roland\AppData\Roaming\Mozilla\Firefox\Profiles\p6mf8rry.default\user.js [2015-02-17] Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

Eddy · 2015-11-18T12:02:11.000Z

Epson says I have a Trojan and they want 250.00 to fix it.

Sounds a lot like the avast phone support. >:(

system · 2015-11-19T05:00:40.000Z

The Problem was I lost connection to my wireless wf-2540 Epson printer, but my wife’s apple ipad could still print. thinking that I would go to Epson and get drivers I called the epson support number and got sent to India and a guy named Chris, yeah right, and he told my I had a trojan and needed microsoft protection. I told him no and came here. I have run the FRST fix with the lines provided and will send the log file. help me Obiwan

Roland

essexboy · 2015-11-19T14:51:10.000Z

OK first thing to determine is … Does windows recognise that you have a wireless printer. Bear in mind that the printer will need to be switched on for windows to see it
Look in devices and printers

system · 2015-11-19T18:36:14.000Z

Well, dang, It was there and I removed it and added it and it didn’t work and I just did it again and its working. I tried it twice. well it seems to be working and I didn’t even have to kill a chicken… go figure. ok. close me out for now. unless I start having problems again. Thanks for the help.

Roland

essexboy · 2015-11-19T19:23:03.000Z

Just watch it for a day or so

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