The question wasn’t being address to you, but to Jerome70.
Considering I was the one who posted the above images, you could make it clearer in what actions exactly did you take (which option in image 1) and what happened after clicking your selection ?
Well they weren’t being addressed to you (so why would you you quote the post), given that you haven’t posted until after ‘brucecomms’ made that post ???
Ok… That was a bit harsh.
What I should have said is the failed yearly renewal is where my problem started. Then as I tried different things the other problems occurred. I just thought that if this topic was solved it would lead to resolving mine.