Can't reinstall or renew my sub 

system · 2015-07-06T13:03:43.000Z

Could not renew my subscription. It wouldn’t work when I tried renewing it through avast protection system that was installed a year ago so tried removing and then reinstalling but it will not reinstall now. It gets stuck on step two of the installation process.

When it comes to the installation wheel it just keeps turning and turning and then finally after about 15 minutes says it was unsuccessful.

I have Windows 8 on my LP.

Any suggestions?

Asyn · 2015-07-07T05:44:21.000Z

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
Other security related software installed…?
Which AV(s) did you use before Avast…?

Eddy · 2015-07-07T07:34:32.000Z

How did you tried to remove avast ?

system · 2015-07-07T13:05:38.000Z

It’s the free version and I removed it through the uninstall button

Asyn · 2015-07-07T13:07:35.000Z

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

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