hi guys good day…
i really have a big problem about avast… i’m having my hair pulled out already because of frustration… pls help me…
last sept. 29, i have reformatted my pc because i’ve got an infection of win/sality… the reformatting process was a-ok… my habit was that after a clean install of my windows xp sp2, i always immediately install my antivirus, which is avast home/free edition… even before reformatting my pc i’m already using avast for my antivirus protection, and i’ve never encountered this situation before, since i’ve been using avast for a year now…
so after installation process of my avast, naturally i had my pc restarted… after rebooting my pc, the security center popped out a message in my system tray notifying me that antivirus software is still not installed and detected. that’s when i noticed that something was funny with my avast since my avast icon is not the usual blue circle with an ‘a’ with it… instead it had an icon of a normal executable file… and my system tray’s not showing that same icon, which usually it must, so i then concluded that avast isn’t really working at all… i tried double-clicking the desktop icon of avast but then it just showed me the following message:
Internal error has occurred in avast! program. It is probably caused by a program bug or invalid entry data.
the next step i took was to redownload the avast free edition installer, and try reinstalling it… after downloading it i tried reinstalling it… here’s the spooky part… every time i try double-clicking the installer, my pc just restarts on its own…just that, black out, restart… after rebooting, my pc shows a message this error…
The system has just recovered from a serious error.
and shows the send/don’t send error report button… i tried it for about 5 times, and the same thing just happens…
my next recourse was to uninstall it using add/remove programs… but everytime i try to click the change/remove button of avast, the same thing happens-- restarting and having recovered from a serious error… what the heck’s happening??? ???
next step i tried was trying to boot my pc in safe mode using f8… but then even before my pc starts in that mode, my pc just restarts all over again… not letting it to even open windows at all…
i even tried deleting the alwil folder (yeah i know its not a good practice but i’m already desperate!!!) but i can’t delete it saying that:
[b]Cannot delete Aamv4h.dll:Access is denied.
Make sure that the disk is not full or write-protected and that the file is not in use.[/b]
i tried deleting the contents one by one but still not working… same error happens…
checked task manager if the processes are used, but they’re not…
changed the folder attribute and removed read-only… but to no avail…
read about deleting registry entries of avast to be not working also, so i didn’t bother trying…
PLEASE HELP ME ANYONE??? i don’t wanna do the reformatting process all over again!! ::hair-pulling::
thanks and god bless…
EDIT:: another funny thing about this is that the scan item everytime i right-click any file or folder exists…