Can't remove Avast from laptop

Avast Free Antivirus / Premium Security
1

Hi Guys

The April Windows Update caused the laptop to boot into a ‘recovery options’ loop, none of which work; whilst generating windows error messages.
Unknown to me Avast/Microsoft came out with a fix. But my nephew tried a ‘Diskpart’ fix of his own. So I’m not in a position to use the Avast/Microsoft fix.
The laptop after booting is still trying to carry out the April Windows Update; but after it’s completed; the only icon on the desktop is the ‘Recycle Bin’.

I’m using a Rescue Disk to access the internet. But believe that if I remove Avast completely then Windows should update. I’ve tried various ways to remove Avast, Nothing so far works.

On harddisk C: I have the files Windows and Windows.old.

2

What did he do exactly…?

3

To be honest I don’t know. He says he tried to create a partition; But he’s used the ‘clean’ or ‘delete’ command to remove the original partition. Everything is there; no loss of data; the partitions have been rebuilt. Now I still have the original issues.

4

Without further details it’s almost impossible to help.

Do you have any backups…?

5

I’ve backed up the data (although there are some files that I still need to locate);

6

Do you run a paid version of Avast…?

7

No it’s the free version.

8

Unfortunately, there’s no additional support (Email/Phone) for Avast Free.

9

That’s not great. But expected; I’ve added Avast and Microsoft to the certainties of life; it isn’t good.

10

Don’t get me wrong, you can still stick to the forum and wait for one of the guys with W10…

11

No probs; just need to navigate to a solution; hopefully the correct one. Your help has been appreciated. :slight_smile:

12

You’re welcome. Hope you’ll find the needed solution.

13

Unless you have an image backup that can be restored, it pretty much sounds like it’s time to format the HD and start
with a clean install. :frowning: