Can't renew subscription and no way to reach support

Avast Account / Subscriptions
1

They only offer phone support. I can’t use a phone. They keep pushing products every 5 minutes with obnoxious pop ups and when you decide to bite, you can’t pay for your order. I’ve wasted an entire weekend on this. Still haven’t been able to renew. I think they just lost a customer. Zero support for a decades-long customer.

P.S. - Tempted to look for more customer friendly, bug free alternatives. Any suggestions?

2

First, I’m an Avast user and not an Avast Team member.

To start with you can reduce these promotions/ads in your settings.
Managing pop-up notifications in Avast Antivirus Premium

  • https://support.avast.com/article/antivirus-popup-notifications/#pc
  • Scroll down to Stop offers for other products.
  • If you use Avast Premium Security (which would appear to be the case), you can additionally stop seeing offers for other Avast products and Personalised Discounts. ** Avast UI > Menu > Settings > General > Personal Privacy.
  • Also check the AvastUI > Menu > Settings > General - Notifications, I would suggest using the Pop-up Notifications treatment - Limited Mode.

Stop running Smart Scan if you are doing this as invariably they find issues that they have a paid solution for.

Referencing the subject of your post Can’t renew subscription and no way to reach support
Purchasing and Billing FAQ

Hope this helps.