Can't Restore to new phone

A few bits restored, but I am stuck with this message. I have even removed the old phones backups and then restored them again and it has made no difference.

I have tried to restore from the account and it says it can’t contact my phone.

Any help would be greatly appreciated.

An error occurred when connecting to the server

(/storage/sdcard1/zedge/ringtones/-car lock-_47.mp3:open failed:ENOENT (no such file or directory)