Can't save TBird to Sent folder

Avast Free Antivirus / Premium Security
1

I have just installed the trial version of Avast suite. I use gmail accounts for my emails. But I do have another email provider and that is the same. So gmail is one email service and bigpond.com the other.

My problem is that I can send emails, but since install of Avast and reboot, I am getting a message that I can’t send to the Sent box, when I try to send to the recipient. I also cannot save the message to my Saved box in Tbird. SO… messages seem to be going to the recipient, but cannot access my own accounts.

Thanks for any help.

2

Hello,
is there an error message when you receive mail, or what does Tbird do?

3

TB just says “There was an error saving the message to Sent Mail. Retry?” Retrey repeats. Cancel I assume does not save a Saved copy. As I say the message goes through OK (I have checked by sending to one of my other accounts). I just cannot send to any of my own folders within that account…

4

So incoming mail works OK, just storing to Sent and Saved does not?

5

Yeah both incoming and outgoing work fine, just can’t save a copy to sent mail EDIT: or save a draft… I realise there may be other causes, but this definitely tied in with the install of Avast suite trial. I had Avast installed before, but it was not as comprehensive a version as this. I uninstalled to test something else, then grabbed the “full fruit” version and installed and now this…sorry… that sounds like a whinge :): it’s not, but the events did coincide.

Nick

6

Tell me, is there somewhere I can see what has actually happened in Avast with a verbal description?..some sort of identifier, so I can try to see whether the block was Avast and if so, why. I found a stats page, but no individual entries

7

OK. It seesm that Avast was also blocking (certain?) incoming mail. I uninstalled and suddenly had many incoming emails that I thought were forum failures etc.

8

If avast detects a malware, you can see the respective filename and action in the logs. For Resident shields there is a link ‘Shield log’ at the shield’s page (at Security/Antivirus/Some shield). For on-demand tasks, the logs are in Maintenance/Scan Logs.

9

I had the same problem with Thunderbird 17.0.7 on Mac OS X and Avast .

I disabled the Avast Mail Shield (System Preferences > Avast > Shields > Mail Shield) and Thunderbird worked properly again. When I reenabled the Mail Shield it kept working okay – at least for now. But there does seem to be a conflict of sorts there.