Can't send email

Avast Free Antivirus / Premium Security
1

Using Outlook Express on Vista, when I try to send email I get this error message:

Subject ‘test’, Account: ‘mburke’, Server: ‘outgoing.verizon.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

When I stop Internet shield mail shield and spam shield I can send can you help with this?

2

I don’t have Verizon, but try using port 587 instead of port 25.

3

Thanks but trying port 587 didn’t help.

4

This may help

Details

In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the mail server. This will enable all incoming and outgoing e-mails to be scanned by the Mail Shield. All other e-mail accounts using unencrypted connections should be listed as unencrypted in the SSL Accounts settings of the Mail Shield (i.e. SSL/TLS encryption set to ‘None’, ports for SMTP to ‘25’, for POP3 to ‘110’ or for IMAP to ‘143’, by default).

There is a lot more on the links below

[url=https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64]

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64[/url]

https://support.avast.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=64&nav=0%2C2

5

Looking at my settings I don’t have encryption set for outgoing mail, so I don’t think that’s the problem.

6

Post the screenshots of your mail client settings and avast email shield - SSL accounts settings here. No point in guessing.

7

Can you tell me how to insert a screenshot into my reply? Thanks.

8

Additional Options - Attach.

9

Avast screenshot attached

10

Outlook screenshot

11

I thought you said

Using Outlook Express on Vista, when I try to send email I get this error message:

Subject ‘test’, Account: ‘mburke’, Server: ‘outgoing.verizon.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

When I stop Internet shield mail shield and spam shield I can send can you help with this?

Transport Layer Security (TLS) and its predecessor, [b]Secure Sockets Layer (SSL), are cryptographic protocols [/b]that provide communications security over the Internet.[1] TLS and[b] SSL encrypt the segments of network connections above the Transport Layer, using symmetric cryptography[/b] for privacy and a keyed message authentication code for message reliability.

https://secure.wikimedia.org/wikipedia/en/wiki/Transport_Layer_Security

If you are using SSL then your account is encrypted

12

So, Verizon does not support encryption, or why did you set up the POP like that in Avast? Also, there is no setting in Avast for SMTP, again. I am not going to ponder about Verizon instructions, kindly point me to their support page so that I can tell how to set up your email client and Avast.

13

Here ya go.

This may help


https://www22.verizon.com/residentialhelp/fiosinternet/email/setup+and+use/questionsone/86782.htm

If you don’t like the link you may want to take the initiative to find one that you do like :slight_smile:

14

Seems weird that SSL shows in the error message as you pointed out Nesivos but the settings for ssl aren’t checked in my account settings. Doktornotor, I didn’t set up my email in Avast that’s the way it set itself up.

15

Nesivos, those settings are what I’m using. I’ll try contacting Avast support, I can see this becoming a situation where neither Verizon or Avast wants to take responsibilty. Computers… what a concept!

16

Add outgoing.verizon.net - SMTP - 587 - None into Avast SSL accounts and see if it works.

17

Doktornotor, you are a genius, it works! Thanks for the help, much appreciated.

18

Good, thanks for reporting back.

P.S. And shame on Verizon for not supporting encrypted connections. >:(

19

I think I’ll send them an email about it, see what they say. Are you saying that the problem was Avast assumes encryption by default?

20

Well, it tries to encrypt whenever possible. Whatever, with a tongue in cheek I would say the following explains the issues pretty much:

220 vms173009.mailsrvcs.net -- Server ESMTP ([b]Sun Java(tm) System Messaging Server[/b] 7u2-7.02 32bit (built Apr 16 2009)) EHLO smtp.example.com 250-vms173009.mailsrvcs.net 250-8BITMIME 250-PIPELINING 250-CHUNKING 250-DSN 250-ENHANCEDSTATUSCODES 250-EXPN 250-HELP 250-XADR 250-XSTA 250-XCIR 250-XGEN 250-XLOOP D486F82DD3EB0C07033D47A32B0E19E8 250-AUTH DIGEST-MD5 PLAIN LOGIN CRAM-MD5 250-AUTH=LOGIN PLAIN 250-NO-SOLICITING 250 SIZE 20971520

Noone sane uses java-based mailservers. ::slight_smile: ;D