system
1
Using Outlook Express on Vista, when I try to send email I get this error message:
Subject ‘test’, Account: ‘mburke’, Server: ‘outgoing.verizon.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
When I stop Internet shield mail shield and spam shield I can send can you help with this?
system
2
I don’t have Verizon, but try using port 587 instead of port 25.
system
3
Thanks but trying port 587 didn’t help.
system
4
This may help
Details
In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the mail server. This will enable all incoming and outgoing e-mails to be scanned by the Mail Shield. All other e-mail accounts using unencrypted connections should be listed as unencrypted in the SSL Accounts settings of the Mail Shield (i.e. SSL/TLS encryption set to ‘None’, ports for SMTP to ‘25’, for POP3 to ‘110’ or for IMAP to ‘143’, by default).
There is a lot more on the links below
[url=https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64]
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64[/url]
https://support.avast.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=64&nav=0%2C2
system
5
Looking at my settings I don’t have encryption set for outgoing mail, so I don’t think that’s the problem.
system
6
Post the screenshots of your mail client settings and avast email shield - SSL accounts settings here. No point in guessing.
system
7
Can you tell me how to insert a screenshot into my reply? Thanks.
system
8
Additional Options - Attach.
system
9
Avast screenshot attached
system
11
I thought you said
Using Outlook Express on Vista, when I try to send email I get this error message:
Subject ‘test’, Account: ‘mburke’, Server: ‘outgoing.verizon.net’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
When I stop Internet shield mail shield and spam shield I can send can you help with this?
Transport Layer Security (TLS) and its predecessor, [b]Secure Sockets Layer (SSL), are cryptographic protocols [/b]that provide communications security over the Internet.[1] TLS and[b] SSL encrypt the segments of network connections above the Transport Layer, using symmetric cryptography[/b] for privacy and a keyed message authentication code for message reliability.
https://secure.wikimedia.org/wikipedia/en/wiki/Transport_Layer_Security
If you are using SSL then your account is encrypted
system
12
So, Verizon does not support encryption, or why did you set up the POP like that in Avast? Also, there is no setting in Avast for SMTP, again. I am not going to ponder about Verizon instructions, kindly point me to their support page so that I can tell how to set up your email client and Avast.
system
13
Here ya go.
This may help
https://www22.verizon.com/residentialhelp/fiosinternet/email/setup+and+use/questionsone/86782.htm
If you don’t like the link you may want to take the initiative to find one that you do like 
system
14
Seems weird that SSL shows in the error message as you pointed out Nesivos but the settings for ssl aren’t checked in my account settings. Doktornotor, I didn’t set up my email in Avast that’s the way it set itself up.
system
15
Nesivos, those settings are what I’m using. I’ll try contacting Avast support, I can see this becoming a situation where neither Verizon or Avast wants to take responsibilty. Computers… what a concept!
system
16
Add outgoing.verizon.net - SMTP - 587 - None into Avast SSL accounts and see if it works.
system
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Doktornotor, you are a genius, it works! Thanks for the help, much appreciated.
system
18
Good, thanks for reporting back.
P.S. And shame on Verizon for not supporting encrypted connections. >:(
system
19
I think I’ll send them an email about it, see what they say. Are you saying that the problem was Avast assumes encryption by default?
system
20
Well, it tries to encrypt whenever possible. Whatever, with a tongue in cheek I would say the following explains the issues pretty much:
220 vms173009.mailsrvcs.net -- Server ESMTP ([b]Sun Java(tm) System Messaging Server[/b] 7u2-7.02 32bit (built Apr 16 2009))
EHLO smtp.example.com
250-vms173009.mailsrvcs.net
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP D486F82DD3EB0C07033D47A32B0E19E8
250-AUTH DIGEST-MD5 PLAIN LOGIN CRAM-MD5
250-AUTH=LOGIN PLAIN
250-NO-SOLICITING
250 SIZE 20971520
Noone sane uses java-based mailservers. :
;D