Hi!
I’m running Avast Internet Security 8.0.1483 in Windows 8 x64, and when I try to sign in to my account I can’t.
Whe I click in “sign in” under account link in the right corner it says:
“Retrieving information, please wait…” and after ~30seconds the popup simply disappears.
What I’ve tried:
any ideas?
make sure your registered email and password are correct
type the email and try to recover the password
if it does not create a new account
I never had any problem with my account
The email input dialog never appears. After the “Retrieving information, please wait…” disappears there isn’t anything else.
stranger could take a screenshot ???
so I can try to help.
Off course. I recorded a video… Download it here:
https://www.wuala.com/gjcardoso/shares/avast.avi/?key=GY7bDiVPxTYe
I can not play because there is a format recognized by windows media player.
I opened my account and is normally
Humm ok.
HEre is the youtube video then [solved, thank you]
the computer needs to be connected to the internet
able to obtain information … see the images in attachments.
use ccleaner for cleaning temporary files
Oh, nevermind. It was firewalled by windows firewall…
everything well you can a program that communicate
add a program to the list of allowed programs
start menu
type in the search box firewall
click Allow a program through windows firewall