can't simulate theft on tablet (no sim card)

My kid’s tablet doesn’t have any sim card slot (Acer A100).
it can’t simulate theft because Anti-theft claims: “Error: no sim card is present in the device”
it’s not an error, it’s on purpose but I still want anti-theft on it, it works fine with the density of freewifi national network.

Can you please update the anti-theft to something like:
IF no sim slot in the device THEN forget about checking sim card? :slight_smile:

Thanks!

Hello,

is the latest version installed? It should definitely work, since we have many customers with sim-less devices.
Have you tried un- and reinstalling? (best use the uninstall wizard in Mobile Security’s settings)

Where do you get this error?

Werner

Thanks Werner for taking this time,

Unfortunately reinstalling it didn’t fix it, here are details:
Anti-theft is 3.0.6158 and no upgrade is available so I guess it’s the last one. Android is 4.0.3 (Acer make).
I followed what you said and re-installed it from Avast settings (direct download and direct write (device’s rooted), +reboot, Anti-Theft is device admin +reboot).
No issue poping

This error is coming from Anti-theft page within Avast, in the upper right corner drop down menu “simulate theft event”, I always get :
“Error: no sim card is present in the device”

ah - you tried this “simulate theft”. I was on the wrong track.

Well - this won’t work as it’s a SMS only feature.
however, you can log into my.avast.com and send a “lost” command.

this will do the same as simulate theft - except that no location SMS is sent of course.

Thanks again,

Too bad this menu is only for SMS devices, “simulate theft” action is not obviously related to SMS ???

I already tried this from my.avast and it works fine, what I want is really to simulate from device for my daughter to activate it if she thinks she’s in trouble.
As I said, wifi coverage is far enough here to stick on no SIM card devices for kid’s needs.

Is it possible to implement a “simulate theft for non SMS device” in a next upgrade?