Can't sing in - "Internal Server Error!"

Viruses and worms
1

I have Avast Internet Security (ver 11.1.2253) but it has been offline for some time
When I try to log in it says Internal Server Error!

I’m a total noob when it comes to this stuff, what should I do?
My cpu has been blue screening and I think it’s a virus

Thanks

2
My cpu has been blue screening and [b]I think it's a virus[/b]
If so, follow instructions and attach logs https://forum.avast.com/index.php?topic=53253.0
3

1]
You are using a old(er) version of avast.

2]
Login where/what?

4

attach logs as in paste all the text or is there a way to attach the file?

5

I’ll download the newest version
In my Avast program there is a Sign in towards the top right of the screen, not sure if that’s just for facebook or what

6
attach logs as in paste all the text or [b]is there a way to attach the file?[/b]
Below the box you write in ... [b]Attachments and other options[/b]
7

Note. The avast Antirootkit installed but crashes every time I launch it so I couldn’t get that log.

8

Could you be a bit more specific about your problem

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: 2016-04-16 22:00 - 2015-02-14 13:51 - 00000000 ____D C:\ProgramData\E1864A66-75E3-486a-BD95-D1B7D99A84A7 2016-04-10 00:35 - 2015-08-04 19:39 - 00000000 ____D C:\Windows\SysWOW64\LiveUpdate 2016-04-10 00:35 - 2015-08-04 19:23 - 00000000 __SHD C:\Windows\SysWOW64\AI_RecycleBin 2016-04-09 12:33 - 2015-08-08 16:58 - 00003142 _____ C:\Windows\System32\Tasks\{274CD65F-E9CB-46D0-B170-AD186B3715CC} 2015-03-04 02:43 - 2015-03-04 02:43 - 0000000 _____ () C:\Users\Nicholas\AppData\Local\{9F921643-158E-4070-8DBE-A96B76188669} Task: {2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C} - \Microsoft\Windows\WindowsBackup\ConfigNotification -> No File <==== ATTENTION Task: {7786C70B-EFD3-4680-8568-10A497090554} - \Microsoft\Windows\Windows Activation Technologies\ValidationTask -> No File <==== ATTENTION Task: {A0A7CAE1-D62F-462B-9152-57F5C7DF8AB0} - \Microsoft\Windows\Windows Activation Technologies\ValidationTaskDeadline -> No File <==== ATTENTION Task: {AC4E5ACF-89F7-4220-BA21-81EE183975E2} - \Microsoft\Windows\Application Experience\AitAgent -> No File <==== ATTENTION Task: {CEE64558-E1A7-4D9D-80A7-2001912BE5B5} - \Microsoft\Windows\MemoryDiagnostic\CorruptionDetector -> No File <==== ATTENTION Task: {FA2BC0A6-8D4B-458A-85C8-2B8C72487513} - \Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector -> No File <==== ATTENTION Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

9

After trying for a day to get passed “Internal Server Error”, and writing customer service, I uninstalled Avast Pro and rebooted my laptop. Then I downloaded the Avast Free version and got it running so I had some protection. I signed in on the free version, clicked on the option to upgrade, Avast found my Pro activation key and upgraded and updated. The Pro version is running as if nothing had ever happened.