10

Thank you all for your responses.

So AVAST needs to put in plain English at the point of getting a ‘Ticket’ that
a) refunds can take up to 3 weeks!
b) don’t keep adding comments to your Ticket info as you will go to the back of the queue!!
c) that the people on the phone line will never help you out and no-one is ever going to be interested in helping you out on any phone line and it is solely Internet based!

Now how difficult is that to write. We are not able to read minds and we shouldn’t have to trawl through forums to find out what should be told to us in the beginning. It is the lack of basic information that can make a person irritated. If I had been told all this at the beginning I wouldn’t need to be here wasting yours and my time, and we would all be a lot happier. Thank you.