Can't start avast on-acess scanner

Avast Free Antivirus / Premium Security
1

I just install Avast Anitivirus 4.1 home edition but it can’t start avast on-acess scanner. When I right click the ball icon to start Avast Antivirus, the splash screen will appear and an error message will appear showing Error 0x000000C1 splash cannot execute the following program C:\programfiles\AlwilSoftware\Avast4\ashsimpl.exe
When I double click the icon, it shows a message avast: The AAVM subsystem detected a RPC error. The operation could not be completed.

Can anyone help me how to resolve this?

2

RPC error is generally corrected by repairing the avast installation.
Control Panel > Add/Remove programs applet > avast antivirus
Choose Change/Remove button and then at the window that pop up, choose ‘Repair’ function at left.

If it does not succeed, try uninstall/boot/install/boot again.

Can you post the results?
Btw, do you have any other antivirus installed in your computer?

3

I tried going to Control Panel > Add/Remove programs > avast antivirus
Choose Change/Remove button, there is no window that pop with choose ‘Repair’ function at left. It will uninstall Avast.

I have also try uninstall/boot/install/boot again a few times before but still have the same message. I am using windows 2000 and have checked my RPC at Services for Avast antivirus is running under Automatic which is right.

Pls help me solve the problem. Many thanks.

4

Without RPC service means without Windows… You cannot run Windows without RPC.
So it’s normal you have it automatic running.

Strange that you cannot solve by ‘uninstall/boot/install/boot again’…
Can you say if you have any other antivirus installed in your computer? Even in the past, did you install one? How did you remove it?

5

I used to have Mcafee antivirus professional 7. Remove through Control Panel Add/Remove Program.

I managed to get Avast to work on my notebook but not my desktop both are running windows 2000. I don’t understand why, also my notebook is able to run Mcafee and Avast at the same time at the taskbar.

6

sky, please check out this thread: http://forum.avast.com/index.php?board=2;action=display;threadid=4663;start=0

7

Vlk, I saw your tread. Tried going to do the regedit, what do u mean by quotations? There is no quotation. How do I change the quotation?

8

By a quotation mark, I mean "

I.e. just put the path in betwen " " like instead of

C:\avast\ashserv.exe

have there

“C:\avast\ashserv.exe”

Does that make sense? :slight_smile:

BTW do you happen to have a file called program. in your root directory?

Thanks
vlk

9

managed to get the ball icon(avast on acess scanner) to work but still face the problem of not able to run Avast Antivirus when I click the start avast!antivirus, the splash screen will appear and an error message will appear showing Error 0x000000C1 splash cannot execute the following program C:\programfiles\AlwilSoftware\Avast4\ashsimpl.exe.