Can't start Avast, Windows Defender, Task Manager

Viruses and worms
1

Because I was having a problem starting Word, I discovered I can’t start my Avast, or Windows Defender, Task Manager, or Updates. I tried to install Windows Malicious Software (msert) but it won’t open. I’m running Windows 10. I get a message: “The system did not respond to the control function in a timely manner”. Other functions such as email and Mozilla are still working. Any solutions will be welcome.

2

Start with this > http://forum.avast.com/index.php?topic=53253.0

3

Yes, I have already tried to install Malwarebytes, and their other program: Chameleon. When I try to run them I get this message: “Shell Execute Ex failed code: 1053. The service did not respond to the start or control request in a timely manner.” This the same message I get when I try to start Avast, or Windows Defender.

4

Proceed with Farbar.

5

Along with the FRST scan logs (FRST.txt and Addition.txt) can you provide the following? This is a different scanner that looks more at the services in Windows.

Please download Farbar Service Scanner to your desktop and double click on the file to run it.

  • Make sure the following options are checked:

      [li][b]Internet Services[/b]
  - [b]Windows Firewall[/b]
  - [b]System Restore[/b]
  - [b]Security Center[/b]
  - [b]Windows Update[/b]
  - [b]Windows Defender[/b]
  - [b]Other Services[/b]
    [/li]
    • Press “Scan”.
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

(NOTE: don’t worry about putting all these tools on the desktop; we will remove them when we are finished.)