Can't start On-Access Scanner !!

Avast Free Antivirus / Premium Security
1

Hi,

I just installed avast on my workstation (Win XP home). But I jusy can’t seem to turn on the On-Access Scanner… neither the “Resident Protection” as a group… nor the individual shields (Network, Internet Mail, Web…) separately. In fact, when I try to start the individual shields, I get the error message “The requested resident task was not found.”

Please please help.

Thanks.

2

Have (or did) you have another AV installed in this system, if so what and how did you get rid of it ?

Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
If that doesn’t work try, uninstall, reboot, install, reboot.

3

Just to add have you checked that the servises are running.
Start/Control Panel/Admin Tools/Services/


http://img451.imageshack.us/img451/51/avls3.png

4

DavidR and tednelly:

Thanks a lot, I tried your solutions, finally re-installed, it seems to be working fine now.

Thanks for the help anyways. :wink:

5

No problem, glad we could help, welcome to the forums.