Cant start Outlook after Avast Home update!

Avast Free Antivirus / Premium Security
1

After a recent Avast Home update I have been unable to keep open Outlook2003.
It opens and then I get the error message screen "Business Contact Manager has encountered a problem an needs to close… Please tell Microsoft about this problem… (see screen shot of error messages at http://www.scn.org/~bq490/OLerror051119.JPG ) and then it closes and shows the start up window again etc etc.
I tried an Office2003/Outlook reinstall but no luck.
Thoughts?

2

Hi,

you don’t say how long Outlook stays open or what you are doing when it closes. Which OS do you use?

3

You can disable avast plugin for Outlook and test what you get…

After, make sure the avast plugin is not disabled into MS Outlook > Help > About > Disabled items

If you enable the avast plugin, it should start automatically after that.

4

Thanks much for the reply.
I removed the Business Contact Manager from the XP program list via the Control Panel and was able to open Outlook… but that doesnt seem to be a very good solution.
Previous to that I was unable to keep Outlook open long enough to do anything (hour glass only) b4 it closed.
Im thinking of reinstalling the Business Contact Manager, but not sure how I would ‘unplug’ Avast (other than uninstall it) in case I cant open Outlook.
Thoughts?

5

if none of the other suggestions work try a repair on avast.

6

Right click the ‘a’ blue icon on sytem tray and choose ‘Stop on-access protection’.
Maybe it will be better if you uninstall Business Contact Manager and REPAIR your Office installation (through Control Panel > Add/Remove programs).