Cant submit a billing case. Got no order ID

Just bought Avast premier 3-pc. from digital river but did not receive any order ID, and no licence. So cant submit a billing case since I do not have an order ID. But my bank have drawn the money. Maybe I miss-typed the e mail address. What to do ?

Contact avast > https://support.avast.com

Yes I have tried, the problem is that you have to type in a order ID to submit that I do not have. you cant not send it away unless. :-\

No, you don’t have to provide a order ID or anything like that.
https://support.avast.com/support/tickets/new?form=3

And her we see another PEBKAC :frowning: