Can't Synchronizing Avast Passwords (to continue please type the characters )

Hi :slight_smile:
So I’ve been trying to sync my Avast Passwords on a different user on the same pc
But after I enter my password and write the random characters
I keep getting “to continue please type the characters below” even though I wrote correct characters 10 different times!?
as shown in the image below
https://ibb.co/BCzTZ0q

any help is appreciated. :-*

https://forum.avast.com/index.php?board=89.0