Yesterday I updated to Avast Free 2014. Soon afterward a message popped up with the yellow exclamation point warning sign saying some shields are off. There are two buttons to push, one that says Turn On another that says Resolve all. I have tried clicking both. When I do so, absolutely nothing happens. What could the problem be?
try avast repair
controlpanel > ad/remove programs > avast > uninstall/change > repair option … wait a minute and reboot
did that work?
Tried that, didn’t work. Still get the same messsage “some shields are off” and when I click ‘Turn on’ or ‘Resolve’ nothing happens.
Also as an added bonus when I rebooted the system I got this nice little error message. (Translated loosely from Spanish: “The file system structure of the disk is damaged. Run the Chkdisk programa in C:”
Looking back through the registry this happened approximately a million times this morning when I booted the computer. Don’t know if this has anything to do with the Avast problem or if it’s just coincidence.
Any ideas? In the meantime it looks like I’ll be shutting this down and switching to my wife’s computer this morning…
So I ran chkdisk and after a long time running it told me everything was clear. I still have the error message from Avast about the shields. What should I do?
attach (not copy andpaste) OTL diagnostic log http://forum.avast.com/index.php?topic=53253.0
Here is the log from OTL. Thanks in advance for your help.
No apparent reason why Avast is experiencing this so …
Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel
[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast
So i followed all the steps: downloaded the Uninstall utility and Avast Free, disconnected from the internet, uninstalled Avast from the control panel.
However, when I ran the uninstall tool and clicked to reboot into safe mode, my machine wouldn’t boot and went straight into Startup Repair.
Assuming Im able to get the machine started again, should I try to run the Uninstall tool again or what?
Yes reboot normally and run the uninstall tool from normal mode
Startup repair says it ‘cannot repair this computer automatically’. Uh oh.
Maybe the problem with Avast is just due to my hardware being really messed up?
Download the following three programmes to your desktop :
For 32bit systems
2. Windows Vista RC I will PM the link
3. Farbar Recovery Scan Tool
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.