Can't uninstall any program on my PC

Viruses and worms
1

when I try to uninstall anything on my pc via the Windows control Panel (I am running Windows 7), I get 26 consecutive warning messages that says avast has blocked a threat. Then the uninstall fails with an NSIS Error.

The files that are blocked are all in this folder:

C:\Users\Me\AppData\Local\Temp~nsu.tmp\

and are called AU.exe - Zu.exe (one for every letter of the alphabet).

I have tried to uninstall 5 different programs now and they are all giving me the same problem. Any idea what could be causing this or how to fix it?

Logs are attached… Thanks in advance for the help!

2

try this … clear your temp folders with this and reboot

TFC - cleaner http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

any change?

3

Tried that and it did not work… I discovered one thing though… all of the programs I was trying to uninstall were Google programs (Music, Android SDK, etc.). Other programs will uninstall. I have not been able to find any info on this problem with Google apps. Any thoughts?

4

Torrent programs (Popcorn TImer, uTorrent).

26 chrome.exe’s
28 picasa’s

PC-Doctor
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION

Did you make this?
2014-09-17 16:15 - 2014-09-17 16:23 - 00000000 ____D () C:\Users\Todd\Desktop\temp

2014-10-08 14:21 - 2010-06-11 11:49 - 00000000 ____D () C:\Users\Todd\Temp Torrents

C:\Users\Todd\AppData\Local\Temp\i4jdel0.exe
Scan that @ www.virustotal.com

5

Run this and then try again

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION Task: {DC03ECC7-1A58-4735-961E-0EF1AD78DE69} - \Updater21804.exe No Task File <==== ATTENTION EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

6

Thanks for the help. Attached is the log after running the fix in FRST.exe

7

Are you able to uninstall now ?

8

No, same problem. It is like the uninstaller is missing (but I don’t get why the process would create all those exe files that avast thinks are infected).

Any other thoughts? And thanks again for the help!

9
(but I don't get why the process would create all those exe files that avast thinks are infected).
what are the exat messages from avast ...... you may post screenshots
10

These are three of the messages from avast… as you can see there are 26 of them (one for each letter of the alphabet). All the messages are exactly the same except for the filename.

11

Filerep suggests that it is an unusual file. Do you have hardened mode set to aggressive ?

If you do then temporarily disable file shield and uninstall one of the programmes, let me know how that goes

12

That worked… I am all set now! Thank you very, very much for the help!

13

OK temporarily disable file shield and uninstall the remainder of the programmes, then let me know of any outstanding problems

14

Everything uninstalled… All back to normal.

Thanks for the help!

15

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: